InfiniSource ETC 100, Hardware Manual

Page: 182 / 234

170 Infinisource
5. Sometimes various software applications can attempt to take con-
trol of the same com port and conflict with each other. Shut down
all other open applications and try clock communication again. You
may also want to see what applications are running in the back-
ground of the machine. Press <CTRL> + <ALT> + <DELETE>
simultaneously to bring up the Task Manager. Consult with your
system administrator to see which background applications can be
shut down.
If a working com port is not available, the clock can be connected to a
USB drive using a Keyspan USB to serial adapter.
Modem Clock Troubleshooting
Occasionally our customers experience difficulty when initially setting
up communication between their modem time clock and the computer
that has ClockLink installed. If so, you can call Infinisource Technical
Support immediately at 1-800-697-7010. However, it may be wise to try
these troubleshooting steps before calling support. Most of these steps
will be suggested by Technical Support, so trying them yourself could
save you time.
On a New Computer:
1. Ensure that you can connect to the Internet or dial up another
device using your computer’s modem.
2. Ensure that the modem is listed under “Modems” in the Control
Panel.
On a Computer That You Have Already Been Using:
1. Check the modem type to see which type of modem you are using.
Our clocks will communicate with most modems, but sometimes
have difficulty with WIN Modems. If you are using a WIN Modem
and have difficulty connecting to the clock, try installing the Clock-
Link software to another computer (that does not have a WIN
Modem) and test the communications from there. If it works,
change out your computer’s current modem.
Note: Whether you know your modem type or not, you can still use
this step to troubleshoot. If the clock works on a different modem
other than the one you have, switch out your modem.