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Transpector SPS Operating Manual
1.4 How to Contact INFICON
To contact INFICON regarding Transpector SPS, please use the following
information:
INFICON, Inc.
Two Technology Place
East Syracuse, NY 13057
USA
Tel: +315.434.1100
Fax: +315.437.3803
E-mail: [email protected]
Worldwide customer support information is also available at
www.inficon.com
under
Contact >> Support Worldwide
Sales and Customer Service
Technical Support
Repair Service
If experiencing a problem with Transpector SPS, please have the following
information readily available:
The Transpector SPS serial number
A description of the problem
An explanation of any attempts at corrective action
The exact wording of any error messages received
1.4.1 Returning Transpector SPS to INFICON
Do not return any component of the Transpector SPS to INFICON without first
speaking with a Customer Support Representative. A Return Material
Authorization (RMA) number must be obtained from the Customer Support
Representative.
If a package is delivered to INFICON without an RMA number, the package will be
held and customer contact will be made. This will result in delays in servicing
Transpector SPS.
Prior to being given an RMA number, a Declaration Of Contamination (DOC) form
may need to be completed if the sensor has been exposed to process materials.
DOC forms must be approved by INFICON before an RMA number is issued.
INFICON may require that the sensor be sent to a designated decontamination
facility, not to the factory.
