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• Do not place hot food directly into the refrigerator. The
internal temperature will increase and force the compressor
to work harder and will consume more energy.
• Defrost the appliance if ice forms (see Maintenance). A thick
layer of ice makes cold transference to food products more
difficult and results in increased energy consumption.
• Regularly check the door seals and wipe clean to ensure
they are free of debris and to prevent cold air from escaping
(see Maintenance).
Troubleshooting
If the appliance does not work, before calling for Assistance
(see Assistance), check for a solution from the following list.
The internal light does not illuminate.
• The plug has not been inserted into the electrical socket, or
not far enough to make contact, or there is no power in the
house.
The refrigerator and the freezer do not cool well.
• The doors do not close properly or the seals are damaged.
• The doors are opened too frequently.
• The TEMPERATURE ADJUSTMENT knob is not in the correct
position.
• The refrigerator or the freezer have been over-filled.
• The atmospheric temperature of the area surrounding the
appliance is lower than 14°C.
The food inside the refrigerator is beginning to freeze.
• The TEMPERATURE ADJUSTMENT knob is not in the correct
position.
• The food is in contact with the back inside wall of the
refrigerator.
The motor runs continuously.
• The door is not closed properly or is continuously opened.
• The outside ambient temperature is very high.
• The thickness of the frost exceeds 2-3 mm (see
Maintenance).
The appliance makes a lot of noise.
• The appliance has not been installed on a level surface (see
Installation).
• The appliance has been installed between cabinets that
vibrate and make noise.
• The internal refrigerant makes a slight noise even when the
compressor is off. This is not a defect, it is normal.
Some of the external parts of the refrigerator become hot.
• These raised temperatures are necessary in order to
avoid the formation of condensation on certain parts of the
product.
The back wall of the refrigerator unit is covered in frost or
droplets of water
• This shows the appliance is operating normally.
There is water at the bottom of the refrigerator.
• The water discharge hole is blocked (see Maintenance).
Condensation on the inner walls of refrigerator
• Hot and humid weather increases condensation. Doors
might have been opened frequently or left ajar for a long time.
Please make sure that the doors are completely closed. It is
normal and not a fault.
Condensation on the outside of the refrigerator or between
the doors
•
Humid weather increases condensation. When the humidity
is less, condensation will disappear. It is normal and not a
fault.
Bad odour inside the refrigerator
•
Inside of the refrigerator must be cleaned. Food must be
kept in suitable containers and/or packaging. It is normal and
not a fault.
Consumers’ Optional Rights
If the commodity is understood to be defective under article
11 of Consumer Protection Law, consumer shall be entitled
to optional rights (i) to notify the seller that he is ready to
return sold item and renege on contract, (ii) to keep sold item
and request rebate from sales price pro rata to defect, (iii)
to request free of charge repair of sold item, all expenses
at seller’s account, if no excessive expense is required,
(iv) if possible, to request replacement of sold item with an
identical item free of defects. Rights of requesting free repair
or replacement of the commodity with identical item free
off defects may also be exercised against manufacturer or
importer.
If free repair right is chosen, the commodity shall be repaired
or caused to be repaired without demanding any fee under the
names of labor cost, price of replaced part or under any name
whatsoever.
In the event free repair right is exercised, if the commodity
fails again within warranty term, maximum period needed
for repair is exceeded, authorized service station, vendor,
manufacturer or importer determines with a report that repair
is not possible; refund of commodity price, price discount pro
rata to defect or if possible replacement of the commodity
with identical item free of defects (provided that exceptions at
legislation are reserved) may be demanded.
In cases when right of reneging on the contract or discount at
price pro rata to defect is selected, the vendor shall promptly
return entire commodity price or discount amount on the price
to consumer. When right of replacing the commodity with an
identical item free of defects is chosen, vendor or manufacturer
shall fulfill this demand within maximum thirty business days
from notification of such demand.”
Usage Error
Failures arising out of employment of device against matters set
forth at owner’s manual are excluded from warranty scope.”
Consumer Complaints
Consumer may file applications regarding complaints and
objections for problems that may arise to consumer courts and
consumer arbitration committees.”