13
Troubleshooting
Problem
Possible causes
Solution
The cooktop cannot be
turned on
No power to the cooktop
Make sure the cooktop is connected to the power
supply and that it is switched on.
Check whether there is a power outage in your
home or area. If you’ve checked everything and
the problem persists, please contact 1300 11 HELP
(4357) for arrange an authorised technician.
The touch controls are
difficult to operate.
There may be a slight film
of water over the controls or
you may be using the tip of
your finger when touching the
controls
Make sure the touch control area is dry and use the
ball of your finger when touching the controls.
The glass is being scratched
Rough-edged cookware.
Unsuitable, abrasive scourer or
Cleaning products being used.
Use cookware with flat and smooth bases.
See ‘Choosing the right cookware’ on page 7.
Some pans make crackling or
clicking noises.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
This is normal for cookware and
does not indicate a fault.
The induction cooktop makes
a low humming noise when
used on a high heat setting.
The induction hob makes a low
humming noise when used on a
high heat setting.
The induction hob makes a low humming noise
when used on a high heat setting.
Fan noise coming from the
induction cooktop.
A cooling fan built into your
induction cooktop has come on
to prevent the electronics from
overheating. It may continue to
run even after you’ve turned the
induction cooktop off.
This is normal and needs no action. Do not switch
the power to the induction cooktop off at the wall
while the fan is running.
Pans do not become hot and
appears in the display.
The induction cooktop cannot
detect the pan because it is not
suitable for induction cooking.
The induction cooktop cannot
detect the pan because it is too
small for the cooking zone or not
properly centered on it.
The induction cooktop cannot detect the pan
because it is not suitable for induction cooking.
The induction cooktop cannot detect the pan
because it is too small for the cooking zone or not
properly centered on it.
The induction cooktop or
a cooking zone has turned
itself off unexpectedly, a
tone sounds and an error
code is displayed (typically
alternating with one or two
digits in the cooking timer
display).
Technical fault.
Please note down the error letters and numbers,
switch the power to the induction cooktop off at
the wall, and please contact 1300 11 HELP (4357) to
arrange an authorised technician.
FAILURE INDICATOR
If an abnormality comes up, the induction cooktop will enter the protective state automatically and there is 3 beep sounds
each cycle. Please do not disassemble the unit by yourself to avoid any dangers and damages to the induction cooktop.