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All about the 5 year guarantee
• The Scoville 5 year guarantee covers manufacturer defects or materials
when the cookware is used in normal, domestic conditions and in
accordance with the care and use instructions provided. It does not
cover normal wear and tear, commercial use or misuse of the product.
• Your original
proof of purchase or receipt should always be retained
in
order to validate the guarantee.
• In the unlikely event of a fault with the cookware, it may be repaired or
replaced free of charge with a similar product or one of equivalent value
if the original product is no longer available. In the case of a set, only
the faulty item/items will be replaced.
• The cost of sending an item for inspection will not be covered under the
guarantee.
• Where applicable a replacement or postage charge may be applied.
• This guarantee will only apply to the original purchaser and cannot be
transferred to a third party.
• This guarantee will not apply to products purchased from third-party
sellers.
• The guarantee only applies when the product has been purchased from
one of our authorised retail partners. For the full list of retail partners
please visit
imperialgb.com/stores/
The following is excluded from the guarantee:
• Damage to the non-stick surface caused by overheating or scratching.
• Damage caused by misuse, abuse, accident, commercial use or neglect.
• Damage caused by failure to comply with the care and use instructions.
• Damage to cookers or pans caused by sliding the pan on the surface of
a hob.
• Normal wear and tear including mild discolouration.
• Consequential damage is expressly excluded from this guarantee.
This guarantee does not affect your statutory rights.
The guarantee will only be valid if it is registered within 6 months of the
original purchase date.
How to activate your guarantee
Please visit the following link and enter your details:
