- 11 -
TROUBLESHOOTING
If ou
experience
any
of
the
following,
please
refer
to
the
steps
below
to
resolve
these
issues
before
y
contacting
technical
support.
The
MP3
player
does
not
respond
or
shuts
down
immediately
after
being
turned
on.
No
sound
is
heard
or
volume
is
too
low.
Unable
to
transfer
music
to
and
from
the
MP3
Player.
ISSUE
Troubleshooting
Solution
Unit
will
not
turn
on
or
Battery
needs
to
be
recharged.
Connect
the
USB
cable
to
the
MP3
player
and
plug
into
the
USB
port
on
your
computer.
Unit
stops
during
play
No
sound
Adjust
the
volume
by
pressing
the
Vol
+
button
on
your
MP3
player.
Note:
Damaged
or
incomplete
MP3
files
may
cause
noise
failure
t
will
not
d.
Check
to
be
sure
that
the
file
is
complete
and
that
during
playback.
Unsupported
audio
formats
may
‘play’
bu
produce
soun
the
format
is
supported.
Unable
to
upload
mus
to
the
MP3
P
ic
layer
Check
to
make
sure
that
the
USB
cable
is
properly
connected
to
both
B
port.
ter.
the
MP3
Player
and
the
US
Try
connecting
to
a
different
USB
port
on
your
compu
Check
to
see
if
the
memory
is
full.
If
the
MP3
Player
is
full,
you
will
need
to
delete
files
from
your
Player
before
you
can
upload
new
files.
If
you
e
ny
issues
that
a
trying
the
xperience
a
re
not
listed
above,
or
if
you
are
unable
to
resolve
your
issue
after
methods
and
solutions
described
above,
please
contact
Impecca’s
technical
support
team:
Email:
Website:
www.impeccausa.com
