13
Troubleshooting
Problem
Cause
How to fix it
Digital Picture
Frame doesn’t
turn on
The power
connector is
not securely
inserted.
Make sure that the AC adapter is
securely attached to the frame. When you
connect the AC adapter to the frame and
power up the unit, even without a memory
card, you should see a blank lit screen. If
you do not see the lit screen, check if the
power is connected to the Digital Picture
Frame, and make sure that it is securely
attached.
No Start-up
screen
Memory card
is not inserted
correctly
Insert a supported memory card.
No photo,
videos or
music files on
the memory
card
Memory card
is not inserted
correctly
Make sure that you inserted the card
correctly. Make sure the front label of the
memory card is facing AWAY from the
front of the unit. Do not force the memory
card into the slot.
The File
doesn’t play
Incompatible
File Format
Make sure there is at least one supported
image/music/video file on the memory
card.
Compatible Photo formats: JPEG, BMP,
GIF, TIFF, PNG
Compatible Music formats: MP3, WMA,
OGG
Compatible Video formats: MPEG-1/2/4,
DivX (except V3.11).
Specifications
Type
15 inch Digital Picture Frame
Resolution
1024 x 768
Output
12 V 2A
Input
AC100-240V ~50/60Hz
Working Temperature
-20 to +5 degrees
Display Mode
4:3
Image Changing Interval Fast, Normal, Slow
Supported File Formats
JPEG,BMP,GIF,TIFF,PNG / MP3,WMA,OGG /
MPEG -1/2/4, DivX (except V3.11)
Cards
SD/SDHC/MMC/MS/xD/CF
USB ports
USB Host, USB Slave
Start-up
Slideshow