14
EN
CUSTOMER SUPPORT AND WARRANTY
The appliance is guaranteed for a period of two years from the date of delivery. Evidence shall be taken
as the date indicated on the receipt/invoice (provided it is legible), unless the buyer can prove that the
delivery occurred later.
In the event of a defect in the product which existed prior to the date of delivery, appliance repair or
replacement is guaranteed free of charge, unless one of the two solutions is disproportionate to the
other. The buyer has the obligation to notify an authorised Service Centre of the non-conformity within
two months from discovering the defect.
This warranty does not cover defects or damage to any parts caused by:
a. damage from transport or accidental drops,
b. incorrect installation or inadequate electrical system,
c. repairs or alterations performed by unauthorised personnel,
d. insufficient or improper maintenance and cleaning,
e. products and/or parts of products subject to wear and/or consumables, and reduced operating
time of rechargeable batteries, if applicable, due to usage or age.
f. non-observance of the operating instructions for the appliance, negligent or careless usage,
g. obstruction of the cold air intake and hot air outlet (front and rear grid),
h. the product being covered while it is running,
i. objects being inserted into the grids,
j. a twisted, bent or damaged power cable due to negligence.
The list given above is indicative only and is not exhaustive, as the warranty does not cover any faults
not directly attributable to manufacturing defects of the appliance itself.
Any improper or professional use of the appliance will immediately void the warranty.
The manufacturer cannot be held responsible for any direct or indirect damage or injury to persons,
property or pets attributable to the non-observance of any of the directions given in the “Instruction
manual and safety information handbook” for the installation, use and maintenance of the appliance.
This is without prejudice to any contractual warranty claims against the seller.
Requesting technical support
The appliance may only be repaired by an authorised service centre. If the faulty appliance is under
warranty, it must be sent to the Service Centre together with a fiscal document evidencing the date of
sale or delivery.
