41
Communication and Control
Troubleshooting Tips
Software Communication Problems
Problem
The frame is powered up, but the module does not communicate with Magellan CCS
Navigator or the web GUI interface.
Solutions
Ensure you have specified the proper module slot.
See your
6800
+
Frame Installation and Operation Manual
for more information about
slot identification.
Confirm there is an 6800
+
ETH module (version 4.8 or later) installed in the frame.
Remove any legacy 6800 series product that is in the frame.
Magellan CCS software cannot communicate with legacy 6800 series products, even if
these modules may operate with card-edge controls in the frame. Legacy 6800 products
do not have the “
+
” symbol on their extractor handles.
Check for pressed pins on the back module by following this procedure:
i.
Unplug the front module.
ii.
Unscrew and remove the back module.
iii.
Inspect the 20- or 30-pin spring connector at the bottom of the back module, and
verify that the connector does not have any slightly bent or pressed pins.
iv.
Carefully reposition any bent pins. If this is not possible, contact Imagine
Communications Customer Support.
Figure B-1
Typical Back Module Spring Connector
