Warranty Card
Eurolinx Pty Limited A.B.N. 50 001 473 347
trading as ILVE (“ILVE”)
Office:
48-50 Moore Street, Leichhardt N.S.W 2040
Post:
Locked Bag 3000, Annandale, N.S.W 2038
P: 1300 856 411
WARRANTY REGISTRATION
Your ongoing satisfaction with your ILVE
product is important to us. We ask that you
complete the enclosed Warranty Registration
Card and return it to us so that we have a
record of the ILVE products you purchased.
Alternatively you can register on line (see
registration card for details)
PRIVACY
ILVE respects your privacy and is committed
to handling your personal information
in accordance with the National Privacy
Principles and the Privacy Act 1988 (Cth). A
copy of the ILVE Privacy Policy is available at
www.ilve.com.au. ILVE will not disclose any
personal information set out in the Warranty
Registration Card (“Personal Information”)
without your consent unless required by:
1. law;
2. any ILVE related company;
3. any service provider which provide services
to ILVE or assist ILVE in providing services
(including repair and warranty services) to
customers. Our purpose in collecting the
Personal Information is
to keep a record of the ILVE product
purchased by you, in order to provide a
better warranty service to you in the unlikely
event that there is a problem with your ILVE
product. ILVE may contact you at any one
or more of the address, email address or
telephone numbers set out in the Warranty
Registration Card. Please contact ILVE on
1300 694 583 should you not wish to be
contacted by ILVE.
WARRANTY
1. Warranty
ILVE warrants that each ILVE product will
remain, for a period of twenty four (24)
months computed from the date of purchase
of the ILVE product, free from defects
arising in the manufacture of the ILVE
product (“Warranty”). Except for consumer
guarantees set out in the Competition
and Consumer Act 2010 (Cth) (“Act”), ILVE
does not make any further warranties or
representations in relation to ILVE products.
2. What is not Covered by the Warranty.
The Warranty does not apply if an ILVE
product is defective by a factor other than a
defect arising in the manufacture of the ILVE
product, including but not limited to:
ilve.com.au
(a) damage through misuse (including failure
to maintain, service or use with proper care),
neglect, accident or ordinary wear and
tear (including deterioration of parts and
accessories and glass breakage);
(b) use for purpose for which the ILVE product
was not sold or designed;
(c) use or installation which is not in
accordance with any specified instructions for
use or installation;
(d) use or operation after a defect has
occurred or been discovered;
(e) damage through freight, transportation or
handling in transit (other than when ILVE is
responsible);
(f ) damage through exposure to chemicals,
dusts, residues, excessive voltage, heat,
atmospheric conditions or other forces or
environmental factors outside the control or
ILVE;
(g) repair, modification or tampering by the
purchaser or any person other than ILVE, an
employee of ILVE or an authorised ILVE service
contractor;
(h) use of parts, components or accessories
which have not been supplied or specifically
approved by ILVE.
(i) damage to surface coatings caused by
cleaning or maintenance using products not
recommended in the ILVE product handbook
provided to the purchaser upon purchase of
the ILVE product;
(j) damage to the base of an electric oven due
to items having been placed on the base of
the oven cavity or covering the base, such as
aluminium foil (this impedes the transfer of
heat from the element to the oven cavity and
can result in irreparable damage); or
(k) damages, dents or other cosmetic
imperfections not affecting the performance
of the ILVE in respect of an ILVE product
purchased as a “factory second” or from
display.
The Warranty does not extend to light globes
used in ILVE products.
Customers must retain proof of purchase in
order to be eligible to make a warranty claim in
respect of an ILVE product.
6. Claiming under the Warranty
Customers will bear the cost of claiming
under this Warranty unless ILVE determines
the expenses are reasonable, in which case
the customer must claim those expenses by
providing written evidence of each expense to
ILVE at the address on the Warranty
Registration Card.
