Troubleshooting
PROBLEM
POSSIBLE SOLUTION
Cannot complete
Wi-Fi network set up
»
Make sure the speaker has power and is charged.
»
Make sure you are connecting to the right network.
»
If using a dual band wireless router, be sure to use the
2.4G frequency.
»
Be sure to enable Wi-Fi on your mobile device.
»
Test your internet connection by loading/reloading a web
page. If you cannot load the page, you may need to
restart your router.
»
Use an alternate connection method (pg.12)
»
Uninstall then reinstall the app, power the speaker OFF,
then ON, and restart setup.
Intermittent audio/audio
doesn’t play
»
Make sure the volume on the speaker of your device is
not too low.
»
Interference may be interrupting the Wi-Fi connection
(possible sources could be microwaves, cell phone
signals, etc.). Move the system to another location to test.
»
Stop other applications that may be streaming media from
the internet.
»
System may have a weak Wi-Fi connection. Move system
closer to your router.
Aux In won’t play
»
Make sure the audio cable is firmly connected to the audio
ports of both devices.
»
Make sure the volume of the speaker or your device is not
too low.
»
If the speaker doesn’t automatically change to Aux In after
inserting the audio cable, press the
Source
button to
select Aux In.
White noise
»
Turn the speaker off and restart.
Speaker still will not
function properly
»
Hold down the
WPS
button for 10 seconds to restore
factory settings.
ISWF776-1519-01-IB - 042616.indd 21
4/26/2016 1:27:30 PM