IKEA UTNAMND, Manual

Page: 27 / 32

27 ENGLISH
What will IKEA do to correct the prob-
lem?
IKEA appointed service provider will exam-
ine the product and decide, at its sole dis-
cretion, if it is covered under this guarantee.
They will notify you as to whether your
claim is covered under this guarantee. If
your claim is approved, the IKEA service
provider or its authorized service partner,
will then, at its sole discretion, either repair
the defective product or replace it with the
same or a comparable product.
What is not covered under this guaran-
tee?
• Normal wear and tear.
• Deliberate or negligent damage, damage
caused by failure to observe operat-
ing instructions, incorrect installation
or by connection to the wrong voltage,
dam age caused by chemical or electro-
chemical reaction, rust, corrosion or
water damage including but not limited
to damage caused by excessive lime in
the water supply, damage caused by
abnormal environmental conditions.
• Consumable parts including batteries
and lamps.
• Non-functional and decorative parts
which do not affect normal use of the
appliance, including any scratches and
possible colour differences.
• Accidental damage caused by foreign
objects including insect or vermin
infestation or substances and cleaning or
unblocking of filters, drainage systems or
soap drawers.
ȋ %BNBHFUPUIFGPMMPXJOHQBSUTDFSBNJD
glass, accessories, crockery and cutlery
baskets, feed and drainage pipes, seals,
lamps and lamp covers, screens, knobs,
casings and parts of casings. Unless such
damages can be proved to have been
caused by production faults.
• Cases where no fault could be found dur-
ing a technician’s visit.
• Repairs not carried out by our appointed
service providers and/or an authorized
service contractual partner or where non-
original parts have been used.
• Repairs caused by installation which is
faulty or not according to specification.
• The use of the appliance in a non-domes-
tic environment i.e. professional use.
• Transportation damages. If a customer
transports the product to their home or
other address, IKEA is not liable for any
damage that may occur during transport.
However, if IKEA delivers the product to
the customer’s delivery address, then
damage to the product that occurs dur-
ing this delivery will be covered by this
guarantee.
• Cost for carrying out the initial installation
of the IKEA appliance. However, if an IKEA
service provider or its authorized service
partner repairs or replaces the appliance
under the terms of this guarantee, the
service provider or its authorized service
partner will reinstall the repaired appli-
ance or install the replacement, if neces-
sary.
• The appliance’s serial number or war-
ranty seal has been removed or defaced.
How country law applies
Our goods come with guarantees that
cannot be excluded under the Australian
Consumer Law (ACL). You are entitled to a
replacement or refund for a major failure
and compensation for any other reason-
ably foreseeable loss or damage.
You are also entitled to have the goods
repaired or replaced if the goods fail to be
of acceptable quality and the failure does
not amount to a major failure.
This guarantee is not intended in any way
to limit or exclude such rights and remedies
that you may have under law.