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iiNet Piix - Quick Start Guide
Appendix
FAQs
WHY DO I SOMETIMES HAVE TO WAIT A LONG TIME BEFORE AN IMAGE IS DISPLAYED?
If the image resolution is high or the file is large, it takes time for the device to process the image.
SOME IMAGES CAN BE DISPLAYED PROPERLY ON A COMPUTER BUT CANNOT BE VIEWED ON THE PHOTO FRAME, WHY?
The problem may result from the image format. The photo frame supports images in JPEG, PNG, BMP, and GIF formats only.
WHY WON’T THE DEVICE PLAY MY MOVIE FILE?
The device does not support the .mov format, which are video files from some smartphones.
WHY DO SOME IMAGES APPEAR SHARPER THAN OTHERS?
It depends on the mobile phone you are sending from. HTC phones compress all images automatically before they are sent,
at a resolution of 3264 x 1952 px. This is a default that can’t be changed. Blackberry phones do not compress images before
they are sent so will look sharper on the device screen.
WHY ARE SOME OF MY IMAGES CROPPED WITH A BLACK BORDER BUT OTHERS FILL THE SCREEN?
This is due to different default image aspect ratios from some phones. For example, HTC phone’s landscape images fit the
entire screen whereas the Blackberry landscape images have a black border on the sides.
