Ihse Draco compact DVI 477 Series User Manual Download

Page: 61 / 73

Troubleshooting

2021-07-09

Troubleshooting

Pos: 75 /806-IHSE/Hilfe im Problemfall/Allgemeine Störung/474-xx @ 9\mod_1373964024756_6.doc @ 77427 @ 2 @ 1

8.1 General Failures

Diagnosis

Possible Reason

Measure

Config.txt

parameter

without function

Parameter not set or

saved



Write parameter into Config.txt

file and save changes.

Start Commanc #CFG

not set



Write start command #CFG into

first line of the Config.txt file.

Parameter written

incorrectly



Check correct spelling and

capitalization.

Extender not restarted



Restart extender.

Pos: 76 /806-IHSE/Hilfe im Problemfall/Bildausfall/477-xx @ 5\mod_1278938890573_6.doc @ 43288 @ 2 @ 1

Summary of Contents for Draco compact DVI 477 Series

Page 1: ...IHSE GmbH Benzstra e 1 88094 Oberteuringen Germany info ihse com www ihse com phone 49 7546 9248 0 fax 49 7546 9248 48 Draco compact DVI 477 Series KVM Extender User Manual Edition 2021 07 09...

Page 2: ...tion may not be reproduced in any manner without the prior written consent of the manufacturer Information in this document is subject to change without notice Trademarks All trademark and trade names...

Page 3: ...d Fiber 13 3 6 3 Model K477 1SECA Analog Audio Serial 14 3 6 4 Model K477 1SESA 1SEXA Analog Audio Serial 15 3 6 5 Model K477 1SECD Digital Audio 16 3 6 6 Model K477 1SESD 1SEXD Digital Audio 17 3 6 7...

Page 4: ...tion File 39 5 5 1 Parameters for CPU Units 40 5 5 2 Parameters for CON Units 41 5 5 3 Parameters for CPU und CON Units 42 6 Operation 43 6 1 Download of DDC Information 43 6 2 Shared Operation of red...

Page 5: ...61 8 1 General Failures 61 8 2 Blank Screen 62 8 3 USB HID 63 8 4 Serial Connection 64 8 5 Analog Audio 64 8 6 Digital Audio 65 8 7 USB 2 0 Add On 66 8 1 USB 2 0 67 9 Technical Support 68 9 1 Support...

Page 6: ...followed to avoid any potential damage to hardware or property loss of data or personal injury This symbol indicates important information to help you make the best use of this product This symbol in...

Page 7: ...ct or manufacturer approved replacements Do not use a power supply if it appears to be defective or has a damaged chassis Connect all power supplies to grounded outlets In each case ensure that the gr...

Page 8: ...Extender with fiber interconnect cables can also be used with applications in environments which are subject to electromagnetic interference Electromagnetic interference can limit the maximum distanc...

Page 9: ...e CPU Unit and the CON Unit communicate with each other through the interconnect cables System Overview 1 Source computer CPU 2 KVM Extender CPU Unit 3 Interconnect cable 4 KVM Extender CON Unit 5 Con...

Page 10: ...USB HID K477 2S4x Dual Head KVM Extender for 2x DVI D Single Link up to 1920x1200 4x USB HID Part numbers for Connections via Cat X or Fiber Cable All devices are available in the following versions C...

Page 11: ...ounting plate to mount by screws Dual Head units 455 2G Mounting plate to mount by snap on Dual Head units 477 VESA Mounting plate with VESA 100 hole spacing The KVM Extenders and the provided power s...

Page 12: ...ayPort cable 2 0 m 436 DL59 Dual Link cable DMS 59 to DVI D 436 DH59 Dual Head cable DMS 59 to 2x DVI D 247 U1 USB cable Type A B 1 8 m 247 U2 USB cable Type A B 3 0 m 436 USB20 USB extension cable 3...

Page 13: ...Connect to USB HID devices 5 Connect to DVI monitor Pos 11 806 IHSE Beschreibung Ger teansichten 477 xx 1SHS _1SHX Single Head Glasfaser 5 mod_1278934861511_6 doc 42940 3 1 3 6 2 Model K477 1SHS 1SHX...

Page 14: ...To CPU DVI D 6 Connect to serial D Sub 9 7 Audio IN 8 Audio OUT 9 To CPU USB 2 0 1 Connect to 5VDC power supply 2 Service port 3 Connect to interconnect cable 4 Connect to USB HID devices 5 Connect to...

Page 15: ...To CPU DVI D 6 Connect to serial D Sub 9 7 Audio IN 8 Audio OUT 9 To CPU USB 2 0 1 Connect to 5VDC power supply 2 Service port 3 Connect to interconnect cable 4 Connect to USB HID devices 5 Connect to...

Page 16: ...PDIF input RCA 7 AES EBU input Mini XLR 8 S PDIF input TOSLINK 9 To CPU USB 2 0 1 Connect to 5VDC power supply 2 Service port 3 Connect to interconnect cable 4 Connect to USB HID devices 5 Connect to...

Page 17: ...DIF input RCA 7 AES EBU input Mini XLR 8 S PDIF input TOSLINK 9 To CPU USB 2 0 1 Connect to 5VDC power supply 2 Service port 3 Connect to interconnect cable 4 Connect to USB HID devices 5 Connect to D...

Page 18: ...D 5 To CPU DVI D 6 Service port 2 7 Connect to interconnect cable 2 8 To CPU USB 2 0 1 Connect to 5VDC power supply 2 Service port 1 3 Connect to interconnect cable 1 4 Connect to USB HID devices 5 Co...

Page 19: ...VI D 6 Service port 2 7 Connect to interconnect cable 2 8 To CPU USB 2 0 1 Connect to 5VDC power supply 2 Service port 1 3 Connect to interconnect cable 1 4 Connect to USB HID devices 5 Connect to DVI...

Page 20: ...o CPU DVI I VGA DVI 6 Service port DVI I 7 IR receiver for remote control 1 Connect to 5VDC power supply 2 Service port 3 Connect to interconnect cable 4 Connect to USB HID devices 5 Connect to DVI mo...

Page 21: ...DVI I VGA DVI 6 Service port DVI I 7 IR receiver for remote control 1 Connect to 5VDC power supply 2 Service port 3 Connect to interconnect cable 4 Connect to USB HID devices 5 Connect to DVI monitor...

Page 22: ...ce port 2 7 Connect to interconnect cable 2 8 To CPU USB HID 2 9 To CPU DVI D 2 1 Connect to 5VDC power supply 2 Service port 1 3 Connect to interconnect cable 1 4 Connect to USB HID devices 1 5 Conne...

Page 23: ...Service port 2 7 Connect to interconnect cable 2 8 To CPU USB HID 2 9 To CPU DVI D 2 1 Connect to 5VDC power supply 2 Service port 1 3 Connect to interconnect cable 1 4 Connect to USB HID devices 1 5...

Page 24: ...s Pos LED Status Description 1 Failure LED green Off Connection available On or flashing Connection failure flashing for about 20 s following a connection failure 2 Status LED green Flashing No connec...

Page 25: ...atus CPU Unit CON Unit Rear View Rear View LED 1 Digital Audio Status LED color Description Red No signal Light Blue Static CPU Unit S PDIF signal RCA available Flashing CPU Unit Digital noise Violet...

Page 26: ...iew Pos LED Status Description 1 2 Device LED orange Off No USB HID device or not supported USB device connected Flashing fast USB HID device active On USB HID device ready or KVM Extender in command...

Page 27: ...n and with two further LEDs on the back side for indication of the connection status CPU Unit CON Unit Rear View Rear View Pos LED Status Description 1 Failure LED green Off Connection available On or...

Page 28: ...0 Status LED color Description Red Device ready Green Only connection available no USB 2 0 signal Green light blue flashing Connection available no USB 2 0 device connected only CON unit Light blue C...

Page 29: ...ia DVI Converter K238 5V Download CPU Unit Front View LED 1 Connection Status VGA DVI I LED color Description Dark Red No video signal monitor not detected Red Video signal not supported monitor not d...

Page 30: ...er pair CPU Unit and CON Unit 2x 5VDC international power supply unit 2x country specific power cord Quick Setup DVI video cable 1 8 m DVI D male to male USB cable 1 8 m type A to type B Additional co...

Page 31: ...male connector Additional content for USB 2 0 Add On option USB cable 1 8 m USB type A to type B Additional content for VGA option replaces DVI D cable VGA cable 1 8 m VGA male to DVI I male If anythi...

Page 32: ...itor s keyboard and mouse to the CON Unit 3 Connect the CON Unit with the interconnect cable s 4 Connect the 5VDC power supply to the CON Unit CPU Unit Installation 5 Connect the source computer CPU t...

Page 33: ...ce to the audio input of the CPU unit 2 Connect the audio output of the CON Unit to suitable speakers or audio amplifiers If several active sources are connected Mini XLR input takes priority The audi...

Page 34: ...le Applications This section illustrates typical installations of KVM Extenders Pos 27 806 IHSE Installation Installationsbeispiele 477 xx_COMP 5 mod_1291124264328_6 doc 44767 1 KVM Extender Single He...

Page 35: ...Extender CON Unit 5 Console monitor keyboard mouse 6 Second monitor option only with Dual Head devices 7 USB 2 0 devices option only with 2x USB 2 0 devices 8 Audio sink optional only with devices wi...

Page 36: ...t cases Downloading of the DDC information of the console monitor can be performed during normal operation see Chapter 6 1 Page 43 For special requirements DDC information can be retrieved and uploade...

Page 37: ...ard will flash In Command Mode normal keyboard and mouse operation will cease Only selected keyboard commands are available If there is no keyboard command executed within 10 s after activating Comman...

Page 38: ...ce Enter Reset Hot Key In order to set a Hot Key back to default settings press the key combination Right Shift Del within 5 s after plugging in a keyboard Pos 32 806 IHSE Konfiguration USB HID Ghosti...

Page 39: ...w passed transparently to the source computer CPU Hot Key h r Enter When using a USB combo device as a USB HID input device switching to a CPU Unit with activated USB HID Ghosting may cause limited fu...

Page 40: ...ade module SRC44100 Activate sample rate conversion sample rate 44 1 kHz only with digital audio upgrade module SRC48000 Activate sample rate conversion sample rate 48 kHz only with digital audio upgr...

Page 41: ...display 50 Hz when using 1920x1080 DISEXTOSD Deactivate extender OSD ENAFRAME Show orange colored frame when losing extender connection ENAHOLDPIC Show last transmitted picture highlighted by an oran...

Page 42: ...enders and local control by an USB HID CON upgrade module PRIVATEMODE Activate switching of video and control between local and remote console by keyboard commands only with HDMI extenders and local c...

Page 43: ...for a short time At the same time Command Mode is closed and the keyboard LEDs return to previous status 3 Restart the corresponding source computer CPU The video mode has been readjusted Screen quali...

Page 44: ...line The variable n defines the time in seconds and has to be replaced by the numbers 0 to 9 e g RELEASETIME 5 If this parameter is not activated at all the release time is set to 2 seconds by defaul...

Page 45: ...doc 44809 3 1 7 1 2 DVI I Single Link The video interface supports the DVI I protocol All analog VGA or digital DVI signals that comply to DVI I Single Link norm can be transmitted This includes e g...

Page 46: ...full speed max 36 Mbit s Each USB full speed port provides a maximum current of 500 mA high power When using a USB high speed interface with 4 USB ports respectively 2 connectors provides a maximum o...

Page 47: ...rection Normally 4 of the 6 signals are handshake signals in addition to RxD and TxD The following configurations however can be realized using special adapter splitting cables Three single 2 wire tra...

Page 48: ...ed with the microphone input of the sound card red Adjust the sound card to provide an additional amplification 20 dB The output of the CPU Unit is connected to the audio input of the sound card blue...

Page 49: ...e of the KVM Extender If the sample rate converter is activated the following characteristics are valid 140 dB dynamic range and 120 dB total harmonic distortion noise Set sample frequency of the samp...

Page 50: ...bit Sample Rate 32 to 192 kHz CPU Unit Inputs Mini XLR AES EBU symmetrical lockable Coaxial S PDIF RCA Cinch Optical S PDIF TOSLINK CON Unit Outputs Mini XLR AES EBU symmetrical lockable Coaxial S PDI...

Page 51: ...Ethernet 1000BASE T The use of solid core AWG24 shielded Cat 5e or better is recommended Type of cable Specifications Cat X Solid Core Cable AWG24 S UTP Cat 5e cable according to EIA TIA 568 B Four pa...

Page 52: ...ouse patch cable I AD ZN H 4G50 in house or outdoor breakout cable resistant Maximum Transmission Range End to End Connection Type of cable Bandwidth Maximum transmission range Video USB HID signal US...

Page 53: ...Specifications 2021 07 09 53 Type of Connector Connector LC Connector Pos 53 806 IHSE Technische Daten Unterst tzte Peripherie UEB_Unterst tzte Peripherie 5 mod_1278578478761_6 doc 42242 2 1...

Page 54: ...devices that are not supported as standard will normally operate with our devices featuring transparent USB support Please note that concurrent operation of more than two USB HID devices is not possib...

Page 55: ...D S data 2 10 T M D S data 1 18 T M D S data 0 3 T M D S data 2 GND 11 T M D S data 1 GND 19 T M D S data 0 GND 4 n c 12 n c 20 n c 5 n c 13 n c 21 n c 6 DDC Input SCL 14 5VDC high impedance 22 T M D...

Page 56: ...n c 6 DDC Input SCL 14 5VDC high impedance 22 T M D S clock GND 7 DDC Output SDA 15 GND 23 T M D S clock 8 V sync 16 Hot Plug recognition 24 T M D S clock C1 Red signal C3 Blue signal C2 Green signal...

Page 57: ...r 1 VCC 5VDC Red 2 Data White 3 Data Green 4 n c 5 GND Black Pos 62 806 IHSE Technische Daten Pinbelegungen RJ45 5 mod_1278578820011_6 doc 42405 1 RJ45 Picture Pin Signal Pin Signal 1 D1 5 D3 2 D1 6 D...

Page 58: ...D 7 RTS 3 TxD 8 CTS 4 DTR 9 n c 5 GND Pos 66 806 IHSE Technische Daten Pinbelegungen Stereo Klinkenbuchse 3 5 6 35 mm 5 mod_1291128765156_6 doc 44901 1 3 5 6 35 mm Stereo Jack Plug Picture Pin Signal...

Page 59: ...Single Head devices max 800 mA Dual Head devices max 1 600 mA Optional Modules Analog Audio Serial max 300 mA Digital Audio max 300 mA USB 2 0 embedded max 1 100 mA USB 2 0 max 2 500 mA VGA max 900 m...

Page 60: ...5 6 x 1 7 Shipping Box 460 x 250 x 120 mm 18 1 x 9 8 x 4 7 Pos 73 806 IHSE Technische Daten Transportgewicht 477 xx_COMP 5 mod_1291129453984_6 doc 45015 2 1 7 8 Shipping Weight Single Head Devices CPU...

Page 61: ...g txt parameter without function Parameter not set or saved Write parameter into Config txt file and save changes Start Commanc CFG not set Write start command CFG into first line of the Config txt fi...

Page 62: ...PU Check DVI D cable to CPU Download DDC information from console monitors see Chapter 6 1 Page 43 Reboot CPU if necessary CON Unit LED 3 red or yellow No monitor detected Check connection length and...

Page 63: ...rt if necessary Remove USB and power cable and restart CPU Connect power cable first CON Unit LED 3 green or violet Problems with USB connection Check connection of USB cable to USB HID device Remove...

Page 64: ...agnosis Possible Reason Measure CON Unit No signal at audio output No audio connection to CPU audio source Connect analog audio source Check audio cable No Signal Switch analog audio source on Activat...

Page 65: ...al audio source on Activate digital output at CPU audio source CON Unit LED 1 red No audio connection to audio sink e g speakers Connect digital audio sink Check connection of audio cable No signal Ch...

Page 66: ...nnect power cable first CPU CON Unit LED 2 off No connection between CON Unit and CPU Unit Check interconnect cable and connectors CPU CON Unit LED 2 off and USB 2 0 device without function No USB 2 0...

Page 67: ...le first CON Unit LED 3 red Connection between CON Unit and CPU Unit Check interconnect cable and connectors CON Unit LED 3 flashing green light blue and USB 2 0 device without function No USB 2 0 dev...

Page 68: ...of the existing manual Nature circumstances and duration of the problem Components included in the system such as graphic source CPU OS graphic card monitor USB HID USB 2 0 devices interconnect cable...

Page 69: ...he instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be re...

Page 70: ...0 806 IHSE Zertifikate ATB_RoHS 5 mod_1278579714214_6 doc 42722 2 1 10 3 RoHS RoHS 2 This device complies with the Directive 2011 65 EU of the European Parliament and of the council of 8 June 2011 on...

Page 71: ...the PAL TV standard CON Unit Component of a KVM Extender or Media Extender to connect to the console monitor s keyboard and mouse optionally also with USB 2 0 devices Console Keyboard mouse and monit...

Page 72: ...MI An interface for an all digital transmission of audio and video data It is differentiated between the HDMI standards 1 0 to 1 4a The signals have TMDS level KVM Keyboard video and mouse Mini XLR In...

Page 73: ...Standardized fiber connection system for digital transmission of audio signals F05 plug connection Triple Head A system with three video connections USB HID USB HID devices Human Interface Device allo...

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