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Ihse 474-6RMK, User Manual

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Ihse 474-6RMK User Manual Download Page 46

Draco CPU Switch 

46 

2017-03-31 

8 

Troubleshooting  

Pos: 49 /806-IHSE/Hilfe im Problemfall/Bildausfall/484-xx @ 12\mod_1410276191653_6.doc @ 149996 @ 2 @ 1 

 

8.1 

Blank Screen 

CPU Module 

 

 

Rear View 

 

Diagnosis 

Possible Reason 

Measure 

LED 

4/6

 off 

Power Supply 

  Check power supply units and 

the connection to the power 
network 

LED 

3 

off 

No monitor detected 

  Check connection, length and 

quality of the DVI-D cable to 
monitor, tighten cable 
thumbscrews. 

LED 

5 

or

 7

 violet

 

No video signal detected 
from CPU Unit 

  Check VGA cable to CPU. 

  Download DDC information from 

console monitorn (see Chapter 
6.2, Page 35).  
Reboot CPU if necessary.

 

 
 

Pos: 50 /806-IHSE/Hilfe im Problemfall/Bildstörung/238-5v-xx @ 5\mod_1291135234578_6.doc @ 45729 @ 2 @ 1 

 

Summary of Contents for 474-6RMK

Page 1: ...IHSE GmbH Maybachstraße 11 88094 Oberteuringen Germany info ihse com www ihse com phone 49 7546 9248 0 fax 49 7546 9248 48 Draco 484 Series CPU Switch User Manual Edition 2017 03 31 ...

Page 2: ...is manual the manufacturer assumes no liability for errors or omissions The manufacturer assumes no liability for damages resulting from the use of the information contained herein The manufacturer reserves the right to change specifications functions or circuitry of the product without notice The manufacturer cannot accept liability for damage due to misuse of the product or due to any other circ...

Page 3: ... 11 3 6 2 Model L484 8VHSWR 8VESWR 12 3 7 Status LEDs 13 4 Installation 15 4 1 Package Contents 15 4 2 System Setup 15 4 3 Example Applications 16 5 Configuration 17 5 1 Command Mode 17 5 2 Control via Keyboard 18 5 3 On Screen Display OSD 20 5 3 1 Main Menu Item Color Settings 21 5 3 2 Main Menu Item Picture Settings 23 5 3 3 Main Menu Item Input Settings 26 5 3 4 Main Menu Item Output Settings 2...

Page 4: ...fications 39 7 1 Interfaces 39 7 1 1 VGA 39 7 1 2 USB HID 39 7 1 3 USB 2 0 transparent 39 7 1 4 Analog Audio Interface 40 7 1 5 RJ45 Interconnect 40 7 1 6 Fiber SFP Type LC Interconnect 41 7 2 Interconnect Cable 41 7 2 1 Cat X 41 7 2 2 Fiber 42 7 3 Connector Pinouts 43 7 4 Power Supply 45 7 5 Environmental Conditions 45 7 6 Size 45 7 7 Shipping weight 45 8 Troubleshooting 46 8 1 Blank Screen 46 8 ...

Page 5: ...cates 51 10 1 CE Declaration Of Conformity 51 10 2 North American Regulatory Compliance 52 10 3 WEEE 52 10 4 RoHS RoHS 2 53 11 Glossary 54 Pos 1 806 IHSE Zu diesem Handbuch ATB_Zu diesem Handbuch 5 mod_1278573163276_6 doc 41510 1222 1 ...

Page 6: ...The following symbols are used in this manual This symbol indicates an important operating instruction that should be followed to avoid any potential damage to hardware or property loss of data or personal injury This symbol indicates important information to help you make the best use of this product This symbol indicates best practice information to show recommended and optimal ways to use this ...

Page 7: ...ct or manufacturer approved replacements Do not use a power supply if it appears to be defective or has a damaged chassis Connect all power supplies to grounded outlets In each case ensure that the ground connection is maintained from the outlet socket through to the power supply s AC power input Do not connect the link interface to any other equipment particularly network or telecommunications eq...

Page 8: ... CPU into the DVI D format The device functions like a CPU Unit of a KVM extender The CPU Switch can be used as a switch between concurrently available input signals Next to the video signal USB HID and analogue audio signals can be also switched and extended The CPU Switch can further be used as a scaler scaling video signals to a specific output format Pos 5 806 IHSE Beschreibung System Übersich...

Page 9: ...bles or other suitable cables The DVI D monitor is connected to the output of the CON Unit System Overview 1 VGA Sources computer CPU 2 CPU Switch as CPU Unit 3 KVM extender CON Unit 4 Console monitor keyboard mouse See Chapter 4 3 Page 16 for installation examples Pos 6 806 IHSE Beschreibung Gerätetypen 484 xx 12 mod_1410266166481_6 doc 149362 2 1 ...

Page 10: ... analog digital conversion up to 1920x1200 and redundant connector for interconnect cables fiber USB HID USB 2 0 embedded local USB 2 0 High Speed Analog Audio Pos 7 806 IHSE Beschreibung Einbauoptionen 484 xx 12 mod_1410266291185_6 doc 149394 2 1 3 4 Upgrade Kits Model Description 474 6RMK 19 1U rack mount kit for CPU Switch The CPU Switch and the provided power supply units can get warm for this...

Page 11: ...PU 2 8 2 Connect to interconnect cable 1 3 Connect to interconnect cable 2 redundancy 4 Connect to power supply 1 5 Connect to power supply 2 redundancy 6 To CPU 1 Audio IN accordingly CPU 2 8 7 To CPU 1 Audio OUT accordingly CPU 2 8 8 To CPU 1 USB accordingly CPU 2 8 9 Connect to USB 2 0 devices 10 Service port Pos 11 806 IHSE Beschreibung Geräteansichten 484 xx Typ L484 8VHSWR 8VESWR 12 mod_1410...

Page 12: ... to interconnect cable 2 redundancy 4 Connect to power supply 1 5 Connect to power supply 2 redundancy 6 To CPU 1 Audio IN accordingly CPU 2 8 7 To CPU 1 Audio OUT accordingly CPU 2 8 8 To CPU 1 USB accordingly CPU 2 8 9 Connect to USB 2 0 devices 10 Service port Pos 12 806 IHSE Beschreibung Diagnose LEDs 484 xx 12 mod_1410266739486_6 doc 149552 2 1 ...

Page 13: ...LED green Off Connection not available On Video signal available Flashing rapidly Channel selected no video signal available Flashing slowly Channel selected video signal available LED 2 and 3 Connection Status Pos LED Status Description 2 Failure LED green Off Connection available On or Flashing Connection failure flashing for about 20 s following a connection failure 3 Status LED green Flashing ...

Page 14: ...nnection to extender available Green Connection and video signal available Light Blue Connection USB and video signal available operating condition LED 4 and 6 Power Supply Unit Status Pos LED Status Description 4 Status PSU 2 green On Operating condition Off Power supply unit off 6 Status PSU 1 green On Operating condition Off Power supply unit off Pos 13 806 IHSE Installation UEB_Installation 5 ...

Page 15: ...First time users are recommended to setup the device in the same room as a test setup This will allow you to identify and solve any cabling problems and to experiment with your system more conveniently Please verify that interconnect cables interfaces and handling of the devices comply with the requirements see Chapter 7 Page 39 1 Switch off all devices 2 Connect the CPU Switch to either a KVM ext...

Page 16: ...Pos 19 806 IHSE Installation Installationsbeispiele 238 5v xx 5 mod_1291133686078_6 doc 45348 1 CPU Switch 1 VGA sources Computer CPU 2 CPU Switch as CPU Unit 3 KVM matrix optional 4 KVM extender CON Unit 5 Console monitor keyboard mouse Pos 17 806 IHSE Konfiguration UEB_Konfiguration 5 mod_1278575517073_6 doc 41846 1 1 ...

Page 17: ...operation will cease Only selected keyboard commands are available If no keyboard command is executed within 10 s after activating Command Mode it will be automatically deactivated The following table lists the keyboard commands to enter and to exit Command Mode and to change the Hot Key sequence Function Keyboard Command Enter Command Mode default 2x Left Shift or Hot Key Exit Command Mode Esc Ch...

Page 18: ...ey In order to set a Hot Key back to default settings of the extender press the key combination Right Shift Del within 5 s after switching on the CON unit or plugging in a keyboard Pos 19 806 IHSE Konfiguration Ansteuerung Tastatur 484_Ansteuerung über Tastatur 12 mod_1410268630850_6 doc 149678 2 1 5 2 Control via Keyboard The CPU Switch connected to a KVM extender KVM extender CON Unit offers the...

Page 19: ...4 2x Left Shift v 4 Enter Switch to port 5 2x Left Shift v 5 Enter Switch to port 6 2x Left Shift v 6 Enter Switch to port 7 2x Left Shift v 7 Enter Switch to port 8 2x Left Shift v 8 Enter OSD Control The following table contains the keyboard commands for entering and exiting the OSD and for navigation and configuration Function Keyboard Command Open OSD window 2x Left Shift v o Close OSD window ...

Page 20: ...n be adjusted via the on screen display OSD General Structure of the OSD The left column shows the range of the main menu the right column shows the current submenus with the respective configuration options The various configuration and setting options of the CPU Switch are described below ...

Page 21: ...s Menu Item Description Brightness Adjust brightness of the picture Contrast Adjust contrast of the picture Hue Change and adjust hue of the picture only selectable for video input signals Saturation Adjust saturation of the picture only selectable for video input signals Sharpness Adjust sharpness of the picture Color Open submenu Color see Chapter 5 3 1 1 Page 22 ...

Page 22: ...nput only Menu View Color Menu Item Description Auto Color Adjust color values automatically Color Temperature Adjust color temperature of the picture sRGB Activate the use of the standard RGB color range Color optimization for tube monitors Red Adjust red color range Green Adjust green color range Blue Adjust blue color range ...

Page 23: ...gs at the CPU Switch Menu View Picture Settings Menu Item Description Auto Configuration Configure picture settings automatically VGA RGB EGA input only Phase Adjust pixel phase i e the best position for the analog digital conversion within one pixel VGA RGB EGA input only Example for incorrect pixel phase ...

Page 24: ...s that are horizontally displayable Non visible and inactive pixels are counted in VGA RGB EGA input only Example for a wrong pixel clock Width Adjust width of the picture with the number of pixels Height Adjust height of the picture with the number of pixels Display Control Open submenu Display Control see Chapter 5 3 2 1 Page 25 ...

Page 25: ...icture automatically to the maximum value Aspect Adjust aspect ratio manually 1 1 Show picture in original size with a black border Panoramic Scale picture to a non linear value only if there is video input Aspect Ratio Select aspect ratio Auto 4 3 14 9 16 9 or 16 9 only if Display Image is set to Aspect Ratio Zoom Zoom picture and determine position of enlargement not available in combination wit...

Page 26: ...t Select EGA CGA or MDA input signal Select Resolution Select video mode compatible to input signal see Chapter 7 Page 39for supported video modes Save settings by leaving the menu monitor goes blank for a short time Sync Options Select type of synchronization of the RBG signal The type depends from the incoming RGB signal Auto Automatic adjustment Composite CS or Sync On Green SOG Manual adjustme...

Page 27: ...solution 1 1 Use input resolution as output resolution Note The option DDC is not available in onboard DVI I extenders Resolution If Output is set to Select Select from predefined output resolutions A higher resolution can be selected at any time If you select a lower resolution the number of output pixels needs to comply with the following rule Horizontally At least 50 Vertically At least 33 Not ...

Page 28: ...o 2 mega pixels are scalable 1920x1080 For the scaling of the 1920x1200 resolution restrictions apply and the video will be transmitted 1 1 if applicable If you scale resolutions of 1280x1024 or higher there will be a reduction of color depth to 16 bit YCbCr ...

Page 29: ...ddress Assign device ID The device ID clearly identifies the device for the infrared remote control so that settings can be made for a specific device only Manage Settings Write the existing device settings on the internal memory of the CPU Switch Save These settings can be loaded again if required Load e g after a firmware update T Adjust Compensate picture failures due to device temperature Save...

Page 30: ...ice DDC and save it as DVI or VGA DDC Change DDC Save the device DDC as DVI or VGA DDC Factory DDC Use default DDC VGA2DVI as device DDC MON Display of name and type of monitor DDC DEV Display of name and type of the device s DDC that is provided at the DVI I input by the CPU Switch When saving the DDC as DVI or VGA DDC the selected type of DDC must match the video signal of the source VGA or DVI ...

Page 31: ...Description Auto Adjust Activate or deactivate the automatic configuration of picture settings after changing the video mode Refresh Rate Change refresh rate if output is set to DDC Video Processing Not used VBI Processing Not used OSD Configuration Configure OSD display on screen Factory Reset Reset device to factory default confirmation dialog ...

Page 32: ...trieb 5 mod_1278577614980_258 doc 41968 1 Menu Item Description OSD Timer Activate and select time of inactivity after which OSD is closed automatically OSD Position Adjust vertical and horizontal OSD position on screen OSD Transparency Adjust OSD transparency OSD Zoom Activate scaling of OSD display Pos 21 806 IHSE Betrieb UEB_Betrieb 5 mod_1278577614980_6 doc 41970 1 1 ...

Page 33: ...u have an unknown input signal 3 Optimize the picture settings for your input signal see Chapter 6 1 3 Page 35 In the unlikely event that the picture cannot be optimized using the controls provided please fill in and return the video mode questionnaire Download so that a customer specific video mode can be created 6 1 1 Optimization of Output Settings 1 For an analog input signal display a picture...

Page 34: ...esolutions that are listed in the menu item Select Resolution The menu item is inactive if there is only one recommended resolution 4 Run the automatic picture adjustment Select Picture Settings in the main menu see Chapter 5 3 2 Page 23 Select the menu item Auto Configuration Thereby picture size might change 5 Check the test picture If the vertical lines are displayed clearly without smear or tr...

Page 35: ...f the picture until the monitor is completely filled by the picture 4 Exit the OSD A window appears to save settings This can take a few seconds 5 Save the settings Pos 23 806 IHSE Betrieb Laden von DDC Informationen 484 xx 12 mod_1410274086726_6 doc 149709 2333 1 6 2 Download of DDC Information Loading DDC information is only relevant if you want to connect a VGA source By default the factory DDC...

Page 36: ...deo resolutions The DDC information of the console monitor was loaded once Reloading is possible by repeating the operation When transmitting DDC information via keyboard this will be only provided to the VGA input that is currently switched on the CPU Switch 6 2 2 Download of DDC via OSD 1 Open the OSD with the infrared remote control 2 Select General Settings in the main menu see Chapter 5 3 Pag...

Page 37: ...rmation as a binary file to the flash drive of the CPU Switch The existing DDC information in the file DDC EDID BIN will be overwritten and is now available exclusively for the active port Pos 24 806 IHSE Betrieb Parallelbetrieb 484 xx 12 mod_1410274574479_6 doc 149746 2 1 6 3 Shared Operation CPU Units with a redundant connector for interconnect cables offer the possibility for a competing contro...

Page 38: ... all the release time is set to 2 seconds by default The parameter RELEASETIME X deactivates the shared operation 4 Save your changes 5 Reboot the CPU Unit Example View Config txt When using redundant CPU Units in combination with a KVM matrix the function of competing control will be automatically deactivated in the extender and will have to be performed by the KVM matrix Pos 25 806 IHSE Technisc...

Page 39: ...ximum current of 100 mA Keyboard Compatible with most USB keyboards Certain keyboards with additional functions may require custom firmware to operate Keyboards with an integral USB Hub Mac keyboards e g are also supported Pos 29 806 IHSE Technische Daten Schnittstellen USB 2 0 transparent 5 mod_1278578316386_6 doc 42168 3 1 7 1 3 USB 2 0 transparent CPU Switch models with transparent USB 2 0 supp...

Page 40: ...e audio input of the sound card blue Choose this connection if the microphone has its own pre amplifier The CON Unit can do the pre amplification of the microphone as well Open the CON Unit locate the MIC jumper on the audio board and close the pins Transmission Format Digitized virtually CD quality audio 16 bit 38 4 KHz Signal Level Line Level 5 Volt Pk Pk maximum Input Impedance 47 KOhm Connecti...

Page 41: ...rix is not allowed Avoid routing Cat X cables along power cables To maintain regulatory EMC compliance correctly installed shielded Cat X cable must be used throughout the interconnection link To maintain regulatory EMC compliance all Cat X cables need to carry ferrites on both cable ends close to the device Type of Interconnect Cable The CPU Switch requires interconnect cabling specified for Giga...

Page 42: ...e Specifications Single mode 9μm Two fibers 9μm I V ZN H 2E9 in house patch cable I V ZN HH 2E9 in house breakout cable I AD ZN H 4E9 in house or outdoor breakout cable resistant A DQ ZN B2Y 4G9 outdoor cable with protection against rodents Multi mode 50μm Two fibers 50μm I V ZN H 2G50 in house patch cable I AD ZN H 4G50 in house or outdoor breakout cable resistant Multi mode 62 5μm Two fibers 62 ...

Page 43: ...49872 1 Connector VGA Picture Pin Signal Pin Signal 1 RED 9 KEY PWR 2 GREEN 10 GND 3 BLUE 11 ID0 RES 4 ID2 RES 12 ID1 SDA 5 GND 13 HSync 6 RED_RTN 14 VSync 7 GREEN_RTN 15 ID3 SCL 8 BLUE_RTN Pos 39 806 IHSE Technische Daten Pinbelegungen Buchse Mini USB Typ B 5 mod_1278578794167_6 doc 42387 1 Connector Mini USB Type B Picture Pin Signal Color 1 VCC 5VDC Red 2 Data White 3 Data Green 4 n c 5 GND Bla...

Page 44: ...aser SFP Typ LC 5 mod_1278938501151_6 doc 43210 1 Fiber SFP Typ LC Picture Diode Signal 1 Data OUT 2 Data IN Pos 43 806 IHSE Technische Daten Pinbelegungen Stromversorgung 5 mod_1278578849183_6 doc 42423 1 Power Supply Picture Pin Signal Inside VCC 5VDC Outside GND Pos 44 806 IHSE Technische Daten Stromversorgung 484 xx 12 mod_1410275951233_6 doc 149903 2 1 ...

Page 45: ...80 2 1 7 5 Environmental Conditions Operating Temperature 41 to 113 F 5 to 45 C Storage Temperature 13 to 140 F 25 to 60 C Relative Humidity Max 80 non condensing Pos 46 806 IHSE Technische Daten Abmessungen 484 xx 12 mod_1410276057326_6 doc 149934 2 1 7 6 Size L484 8VECWR 8VESWR CPU Switch 444 x 143 x 43 mm 17 5 x 5 6 x 1 7 Shipping Box 550 x 372 x 155 mm 21 7 x 14 6 x 6 1 Pos 47 806 IHSE Technis...

Page 46: ...ower supply units and the connection to the power network LED 3 off No monitor detected Check connection length and quality of the DVI D cable to monitor tighten cable thumbscrews LED 5 or 7 violet No video signal detected from CPU Unit Check VGA cable to CPU Download DDC information from console monitorn see Chapter 6 2 Page 35 Reboot CPU if necessary Pos 50 806 IHSE Hilfe im Problemfall Bildstör...

Page 47: ...for picture settings manually e g phase and clock see Chapter 5 3 2 Page 23 Parts of the picture are missing Incorrect picture size Optimize picture settings see Chapter 6 1 Page 33 Horizontal picture jitter Incorrect phase and clock Readjust phase and clock manually see Chapter 5 3 2 Page 23 Characters are smeared Incorrect phase Readjust phase manually see Chapter 5 3 2 Page 23 Fine vertical lin...

Page 48: ...t No USB connection to CPU Check connection of USB cable to CPU select another USB port if necessary USB und Netzkabel entfernen und CPU Unit neu starten Netzkabel zuerst wieder anschließen USB device without function No USB HID device Connect USB HID device USB HID device is not supported Contact dealer if necessary Pos 52 806 IHSE Hilfe im Problemfall Störung am Analog Audio Anschluss 474 xx 6 m...

Page 49: ...analog audio sink and switch it on Check connection of audio cable CPU Unit No signal at audio output microphone No audio connection to audio source microphone Connect analog audio source microphone Check connection of audio cable No signal Switch analog audio source on Activate analog output at audio source No audio connection to audio sink e g CPU Check connection to CPU Check connection of audi...

Page 50: ...existing manual Nature circumstances and duration of the problem Components included in the system such as graphic source CPU OS graphic card monitor USB HID USB 2 0 devices interconnect cable including manufacturer and model number Results from any testing you have done 9 2 Shipping Checklist 1 To return your device contact your dealer to obtain a RMA number Return Material Authorization 2 Packag...

Page 51: ...netic compatibility 2014 35 EU Council Directive on the harmonization of the laws of the Member States relating to the making available on the market of electrical equipment designed for use within certain voltage limits CE Marking Product list 484 Series The products comply with the following harmonized standards for Information Technology Equipment EN 55022 2010 AC 2011 Class A EN 55024 2010 A1 ...

Page 52: ...equency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Changes or modifications not expressly approved by the party responsible for comp...

Page 53: ...U of the European Parliament and of the council of 8 June 2011 on the restriction of the use of certain hazardous substances in electrical and electronic equipment RoHS 2 RoHS II The device labels carry a respective marking Pos 58 806 IHSE Glossar ATB_Glossar 5 mod_1278576825433_6 doc 41890 1 1 ...

Page 54: ...rt of the PAL TV standard CON Unit Component of a KVM Extender or Media Extender to connect to the console monitor s keyboard and mouse optionally also with USB 2 0 devices Console Keyboard mouse and monitor CPU Unit Component of a KVM Extender or Media Extender to connect to a source computer CPU CVBS The analog color video baseband signal CVBS is also called Composite Video and it is part of the...

Page 55: ...face for an all digital transmission of audio and video data It is differentiated between the HDMI standards 1 0 to 1 4a The signals have TMDS level KVM Keyboard video and mouse Mini XLR Industrial standard for electrical plug connections 3 pole for the transmission of digital audio and control signals Multi mode 62 5µ multi mode fiber cable or 50µ multi mode fiber cable OSD The On Screen Display ...

Page 56: ...LINK Standardized fiber connection system for digital transmission of audio signals F05 plug connection Triple Head A system with three video connections USB HID USB HID devices Human Interface Device allow for data input There is no need for a special driver during installation New USB HID device found is reported Typical HID devices include keyboards mice graphics tablets and touch screens Stora...

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