iH5 does not turn on
AC adaptor isn't plugged into a working wall socket
or not plugged into the power supply jack on back
of the unit
Plug the AC adaptor into a working wall socket and plug the
connector into the supply jack on the unit
iH5 requires a reset
If unit is plugged in and doesn't respond, try resetting the unit by following
these steps:
a) remove iPod from dock
b) unplug unit from power source
c) remove back up batteries
d) wait 1 hour, then resume use
iPod does not dock
properly
Using no or wrong iPod insert
Make sure the dock insert is the proper fit for your iPod
(see chart on page 1)
iPod didn’t install properly
Remove your iPod from the dock and check for obstruction on the
connectors in the dock and on your iPod. Then reseat it in the dock.
Battery Low icon always
flashing
Batteries are weak
Replace with new batteries
Batteries were not installed properly
Check to make sure the polarity ( + and – ends) matches the diagram
in the battery compartment
iPod does not respond
to the unit/iPod is
playing but no sound
comes out
iPod is not installed properly
Remove your iPod from the dock and check for obstruction on the
connectors in the dock and on your iPod. Then reseat it in the dock.
Your iPod software is too old
Upgrade software on your iPod. For details visit
http://www.apple.com/ipod/download
iPod is locked up/plays but no sound
comes out
Check the volume setting. Make sure your iPod is working properly before
docking into the unit. Please refer to your iPod manual for details. See
above for software upgrade information.
You may need to reset your iPod. To do so:
1. Toggle the Hold switch to hold position, then off.
2. Press and hold the Menu and center Select buttons at the same time until
Apple logo appears. You may need to repeat this step.
Using 1
st
or 2
nd
generation iPod, iPod Shuffle or
other devices.
iH5 cannot control those iPods or other devices.
iPod didn’t charge up
iPod is not installed properly
Remove your iPod from the dock and check for obstruction on the
connectors in the dock and on your iPod. Then reseat it in the dock.
iPod is locked up/ frozen
iPod battery has problem
Please make sure your iPod is working properly before docking into the
unit. Please refer to your iPod manual for details.
No AM band radio
sound but others OK
AM loop antenna is not connected to the unit
Plug the AM loop antenna connector to the jack on the back of the unit
AM band radio is very
noisy
AM loop antenna isn’t located properly
Move the AM loop antenna away from the main unit/iPod and rotate it
for best reception
7
Troubleshooting
Solution
Symptom
Possible Problem
No sound from iH5
Volume is set too low on iH5
Make sure volume is turned up
Remote Control didn’t
work
Battery weak
Replace current battery with new battery
Remote Control is not pointed toward the
iH5 remote sensor
Point the Remote Control toward the iH5 remote sensor (to right of clock
display), move within 10 feet of the unit.
Move unit away from potential sources of external interference such as
computers, modems, wireless devices (routers) or fluorescent light
iH5/iPod performance is
erratic
The iH5 is reacting to external interference
iH5 doesn’t respond
