TROUBLESHOOTING
16. Any non-recyclable materials of the Pulse Oximeter must be disposed of in strict
compliance with local rules and regulations.
17. Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Problem
Possible Cause
Solution
SpO2 or pulse rate
shows no value, or
the number
fluctuates.
The device does not
turn on.
1. Finger may not be
inserted correctly.
2. Finger or hand may
be moving.
1. The battery may be
low.
2. The device might be
damaged.
1.Charge the battery and try again.
2.Please contact iHealth Customer
Service at 1-855-816-7705
The battery is low.
Charge the battery and try again.
The app cannot find
the iHealth Pulse
Oximeter.
The
Bluetooth
may not
be working.
Reestablish the
Bluetooth
connection.
If still not successful, restart your iOS
device (iPod, iPhone or iPad) and press
the button on the Pulse Oximeter for
about 8 seconds to reset.
1. Remove finger and reinsert,
as directed.
2. Try to keep perfectly still
and test again.
Low Battery indicator
is blinking.
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