44
45
WARRANTY
WARRANTY TERMS
Article 1: Guarantee
1.1 iGO Electric guarantees that the iGO product you have purchased
is free from material and/or workmanship faults.
1.2 If, during the warranty period the product proves to be defective due to faulty materials
or workmanship, iGO or an iGO Dealer may charge for labor or parts at its own discretion.
The defective products or parts will be replaced using new or refurbished products or parts.
1.3 This warranty applies within the warranty period, and upon presentation of the original invoice
or sales receipt (indicating date of purchase, model name, and dealer) together with the defective
product. iGO or iGO Dealers may refuse free warranty service if these documents are submitted
incomplete or illegible. This warranty is void if the model name or serial number has been altered,
deleted, removed, or made illegible. Battery warranty is void if battery case has been opened.
1.4 The guarantee may be invoked by the first owner of the iGO product only.
1.5 This warranty does not cover transportation costs or risks associated with
the transport of your product to and from iGO or your iGO Dealer.
1.6 The warranty is void in accordance with Articles 3.1 and 3.2.
Certain restrictions apply in regard to batteries and some electronic
parts. Such restrictions are reflected in Article 6.1 and 6.2.
Article 2: Warranty
2.1 You can only make a warranty claim if you have registered your
product at register.igoelectric.com and retained the original proof of
purchase. The warranty period begins on the date of purchase.
2.2 iGO bike frames are guaranteed by design and/or material defects for 24 months.
2.3 All electronic parts, such as electronic controller, control panel, motor, throttle, and
pedal assist sensor, are subject to a 24-month warranty if properly maintained.
2.4 The battery is subject to a limited 18-month warranty if properly maintained
2.5 On parts that are subject to wear and tear, such as tires, chain, chainring,
freewheels, sprockets, cables, and brake pads, there is no warranty on these
items, unless there are construction and/or material defects.
Article 3: Warranty Exclusions
3.1 If the following cases occur, then the warranty is void.
a. Incorrect and/or improper use of the iGO product.
b. The iGO product is not maintained in accordance with
the guidelines mentioned in the user manual.
c. Technical repairs have not been performed properly.
d. Third party components do not match the technical
specifications of the bike or were improperly installed.
e. If proof of ownership, proof that the bike has been checked and adjusted properly
prior to the customers receival of the product, is not present or signed by the seller.
3.2 iGO Electric is free of any liabilities in regard to (parts of) the bike being damaged as a result of:
a. Improper adjustment of the handlebar, stem, saddle, seat post, gears,
brakes, quick release axles of the wheels, and spoke tension.
b. Not replacing worn out parts such as, brake/derailleur
cables, brake pads, tires, chains and sprockets.
c. Incorrect or insufficient lubrication of moving parts.
d. Climatic influences such as rust.
Article 4: Warranty Parts
4.1 During the warranty period, all parts of which iGO has determined of
material and/or construction defect, shall be replaced free of charge to the
owner. Any costs of (dis)assembly are the responsibility of the owner
4.2 The owner is responsible for any cost of transport for the iGO Product and/
or parts to and from iGO unless the product or part is still eligible for warranty.
4.3 If a particular component is eligible for warranty and the original is
no longer available, iGO will provide an equivalent alternative.
WARRANTY TERMS
Article 5: Transport of Warranty Products
5.1 If it is determined by iGO that a bike/part is to be returned to iGO, it must be done in it’s
original packaging. If the original packaging is not available, an equivalent package must be used
to ensure the product is well protected from any damages it may incur during transport.
All original contents such as: keys, charger, battery must be included in the package.
5.2 iGO is not responsible for any damages or loss occurring during shipment of the
product, such claims must be presented directly to the shipper by the owner.
5.3 If it is necessary to return the bike for repairs or exchange,
a return authorization number is needed.
Do not return a bike for any reason without a return authorization number. Any bikes that are
returned without this authorization number will be refused. To obtain an RA # email support@
igoelectric.com or call us at 1-866-996-6686 and ask for an iGO support team member.
5.4 Damages in transit
It is up to the customer to report any damages to the box or
the iGO product within 24 hours of receipt.
If you have received your bike and the box is damaged, you must write “received damaged “on
the shipping company’s waybill as they are responsible for any damages due to improper
handling of your iGO product. You must then notify iGO electric in writing at support@
igoelectric.com, or by toll free number at 888-996-6686 extension “233” within 24 hours
of receipt to report the issues, after which iGO is not responsible for any damages.
Article 6: Additional Warranty
6.1 Warranty on electronic parts:
Electric motor : 24 months, Charger : 24 months, Controller : 24 months, Display unit : 24 months.
6.2 Additional provisions for the battery/battery pack:
a. iGO ebike batteries are warrantied for a period of 18 months limited.
b. Normal wear/decrease in battery capacity is not covered under warranty. The battery
will naturally lose capacity over time. Batteries that are left unused/discharged for
extended period of time and have become irreparably damaged, are not covered under
warranty. All battery warranties are to the discretion of iGO Electric and are final.
c. Battery warranty conditions,
If there is a problem with the battery, a photo of the serial number must be
emailed to [email protected]. Upon approval of the warranty,
a replacement will be provided to the customer at no charge. Shipping of the
battery is not included. Replacement batteries will be covered by a warranty
period equal to limited 18 months from the original date of purchase.
Article 7: Warranty Claims
7.1 Claims under this warranty will only be processed after the iGO Dealer from
whom the product was purchased, has inspected the defective bike/part. Proof
of purchase and ownership must be present at the time of inspection.
Article 8: Warranty Area
8.1 The warranty area is limited to the United States and Canada.
Article 9: Legal Requirements
9.1 Although iGO Electric accepts a warranty claim, it does not automatically
mean that iGO Electric accepts any liability of any damage suffered.
The Liability of iGO Electric never extends further than is described in this warranty.
Any liability of iGO Electric for consequential damage, is excluded.
On the first ride of the iGO product, the purchaser agrees to ride the iGO product within the
regulations set forth by their local municipalities. Customer further accepts the liabilities of riding their
iGO product and agrees to hold iGO Electric and Fermetco harmless if these conditions aren’t met.
The purchaser of the iGO eBike further agrees to charge the battery according to the
instructions laid out in this user manual, and agrees to hold iGO Electric or Fermetco
harmless of any damages incurred by misuse or improper charging of the battery.
