IgniteNet SunSpot AC1200 Page 64 User Manual Download

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Chapter A

Troubleshooting

Using System Logs

– 63 –

Display the log file through the System > Maintenance menu, and copy the
information from the log file.

Contact your distributor’s service engineer, and send a detailed description of
the problem, along with all of the information mentioned in the above steps.

Summary of Contents for SunSpot AC1200

Page 1: ...www ignitenet com Outdoor Stand Alone Access Points SkyFire AC1200 Series SkyFire AC866 Series Indoor Stand Alone Access Points SunSpot AC1200 SunSpot N300 Software Release v1 0 0 User Guide...

Page 2: ...nts with one 1000BASE T RJ 45 PoE Input Port and one 100BASE TX RJ 45 PoE Output Port SF AC866 integrated 5 GHz antenna SF AC866 1 2x RP SMA 5 GHz Sunspot AC1200 Indoor Stand Alone Access Point Dual B...

Page 3: ...e is based on the AP s main management interfaces The web management interface and command line interface CLI are described in separate sections An introduction and initial configuration information i...

Page 4: ...tures or instructions Caution Alerts you to a potential hazard that could cause loss of data or damage the system or equipment Warning Alerts you to a potential hazard that could cause personal injury...

Page 5: ...Connections 13 Connecting to the Web Interface 13 Setup Wizard 15 Main Menu 18 Dashboard 19 Common Web Page Buttons 20 Section II Web Configuration 21 2 Status Information 22 System and Product Inform...

Page 6: ...ooting the Access Point 55 Resetting the Access Point 55 Backing Up Configuration Settings 55 Restoring Configuration Settings 55 Upgrading Firmware 56 User Accounts 56 Services 57 Remote Management S...

Page 7: ...ases 24 Figure 15 Local Networks 24 Figure 16 Wireless Status 25 Figure 17 Traffic Graphs 27 Figure 18 Internet Settings 28 Figure 19 IP Address Mode Static IP 29 Figure 20 IP Address Mode PPPoE 30 Fi...

Page 8: ...em Log 54 Figure 35 Rebooting the Access Point 55 Figure 36 Resetting to Defaults 55 Figure 37 Restoring Configuration Settings 55 Figure 38 Upgrading Firmware 56 Figure 39 User Accounts 56 Figure 40...

Page 9: ...9 Tables Table 1 Radio Channels 39 Table 2 WMM Access Categories 41 Table 3 802 11 Data Rates 46 Table 4 Tx Power 48 Table 5 Troubleshooting Chart 62...

Page 10: ...Tables 10...

Page 11: ...provides an overview of the access point and introduces some basic concepts about wireless networking It also describes the basic settings required to access the management interface This section incl...

Page 12: ...er attached to the network The CLI program can be accessed remotely by a Telnet or Secure Shell SSH connection over the network The CLI is used primarily for technical support The AP s management agen...

Page 13: ...for your network you can access the AP s management agent from anywhere within the attached network The AP can be managed by any computer using a web browser or from a network computer using SNMP net...

Page 14: ...Web Interface 14 Note It is strongly recommended to change the default user name and password the first time you access the web interface For information on changing user names and passwords see User...

Page 15: ...is setting the country code restricts operation of the AP to the radio channels and transmit power levels permitted for wireless networks in the specified country Figure 2 Select Your Country Caution...

Page 16: ...n Figure 3 Select Setup Method Step 3 Configure Settings Easy Setup Basic wireless network and guest network access parameters Specify the name and password for the wireless network and guest network...

Page 17: ...lowing figure Ethernet Port 0 and Ethernet Port 1 are both attached to the WAN Traffic from these interfaces is directly bridged into the Internet This is also called bridge to Internet Figure 6 Bridg...

Page 18: ...ow with links to the relevant section in this guide where the configuration parameters are described in detail Dashboard The dashboard shows basic settings for the AP including Internet status local n...

Page 19: ...d saves them to temporary RAM memory Also displays a message at the top of the screen to inform you that the changes have not yet been saved to Flash memory The running configuration will not be saved...

Page 20: ...Chapter 1 Introduction Main Menu 20...

Page 21: ...ection provides details on configuring the access point using the web browser interface This section includes these chapters Status Information on page 22 Network Settings on page 28 Wireless Settings...

Page 22: ...atus on page 25 Traffic Graphs on page 27 System and Product Information The System and Product Info section shows descriptive information about the AP Figure 10 System and Product Information The fol...

Page 23: ...ption IP Address IP address of the Internet connection Gateway IP address of the gateway router used to pass traffic between this device and other network segments DNS The IP address of the Domain Nam...

Page 24: ...e following items are displayed in this section Name Shows information on the name of the local network whether static or dynamic configuration is used and the network mask DHCP Server Shows if DHCP s...

Page 25: ...ows if the wireless interface is enabled or disabled Op Mode Shows if the unit is configured to operate as an access point manually configured an AP in bridge mode or an AP in router mode Channel The...

Page 26: ...ot security has been enabled Associated clients Shows detailed information about clients Name Client name MAC Address The MAC address of the wireless client IP Address The IP address assigned to the w...

Page 27: ...Chapter 2 Status Information Traffic Graphs 27 Traffic Graphs The Traffic Graphs section shows the data rate for the Ethernet ports and wireless interfaces Figure 17 Traffic Graphs...

Page 28: ...ttings for the AP such as the source port IP aliases as well as the host name and maximum MTU size Figure 18 Internet Settings The following items are displayed on this page Internet Source The Ethern...

Page 29: ...55 0 Default Gateway The IP address of the default gateway which is used if the requested destination address is not on the local subnet If you have management stations DNS RADIUS or other network ser...

Page 30: ...password specified by the service provider Range 1 32 characters Service Name The service name assigned for the PPPoE connection The service name is normally optional but may be required by some servi...

Page 31: ...s port Default ON Auto negotiation Enables or disables auto negotiation for a given interface Default ON 1000BASE T does not support forced mode Auto negotiation should always be used to establish a c...

Page 32: ...is within the LAN routed to the Internet the access point can be managed through this interface by a PC which is configured with IP address in the same subnet Route to Internet Configures an interfac...

Page 33: ...cal area network IP Address Specifies the IP address for the local network or guest network Valid IP addresses consist of four decimal numbers 0 to 255 separated by periods Default 192 168 2 1 Subnet...

Page 34: ...ettings Network Settings The following items are displayed on this page Network IP Specifies the IP address for the hotspot Valid IP addresses consist of four decimal numbers 0 to 255 separated by per...

Page 35: ...page Radius Server 1 IP address or host name of the primary RADIUS server Radius Server 2 IP address or host name of the secondary RADIUS server Radius Shared Secret A shared text string used to encr...

Page 36: ...tspot client to access a welcome web page normally used for authentication before gaining further access to the Internet The welcome page may require authentication and or payment Captive Portal Secre...

Page 37: ...time The web interface identifies the radio configuration pages as Radio 0 the 5 GHz 802 11a n AC radio interface Radio 1 the 2 4 GHz 802 11b g n radio interface Each radio supports 8 virtual access...

Page 38: ...ts but does not provide services to any wireless clients Client WDS The AP provides services to clients as a normal access point and operates as a client station in WDS mode which can connect to other...

Page 39: ...access points at least five channels apart to avoid interference with each other For example for 11g n 20 MHz mode you can deploy up to three access points in the same area using channels 1 6 11 Note...

Page 40: ...7 for 5 GHz ACN1 where is 0 7 for 2 4 GHz Range 1 32 characters Broadcast The SSID can be broadcast at regular intervals so that wireless stations searching for a network connection can discover it T...

Page 41: ...s techniques that are a subset of the IEEE 802 11e QoS standard and it enables the access point to inter operate with both WMM enabled clients and other devices that may lack any WMM functionality Acc...

Page 42: ...two timing parameters AIFSN Arbitration Inter Frame Space Number a number used to calculate the minimum time between data frames CW Contention Window a number used to calculate a random backoff time A...

Page 43: ...int provides Wi Fi Protected Access WPA and WPA2 for improved data encryption and user authentication Be sure that the WEP shared keys are the same for each client in the wireless network All clients...

Page 44: ...er to WPA PSK for a description of encryption methods and the key WPA EAP WPA employs a combination of several technologies to provide an enhanced security solution for 802 11 wireless networks A RADI...

Page 45: ...ard WPA2 includes the now ratified 802 11i standard but also offers backward compatibility with WPA Therefore WPA2 includes the same 802 1X and PSK modes of operation and support for TKIP encryption A...

Page 46: ...d Ethernet port as configured under VLAN Settings on page 50 Range 3 4095 Limit Upload Enables rate limiting of traffic from the VAP interface as it is passed to the wired network You can set a maximu...

Page 47: ...4 QAM double stream MCS15 300 Mbps 64 QAM double stream NSS1 MCS0 32 5 Mbps 256 QAM single stream NSS1 MCS1 65 Mbps 256 QAM single stream NSS1 MCS2 97 5 Mbps 256 QAM single stream NSS1 MCS3 130 Mbps 2...

Page 48: ...nts You also have to ensure that high power signals do not interfere with the operation of other radio devices in the service area Default 17 dBm for 5 GHz radio 27 dBm for 2 4 GHz radio NSS2 MCS5 520...

Page 49: ...g station to negotiate the sending of a data frame After receiving an RTS frame the station sends a CTS clear to send frame to notify the sending station that it can start sending data If the RTS thre...

Page 50: ...irtual access point The access point can employ VLAN tagging to control access to network resources and increase security VLANs separate traffic passing between the access point associated clients and...

Page 51: ...re the attached network switch port to support tagged VLAN frames for the VLAN IDs configured on the access point Otherwise connectivity to the access point will be lost when you enable the VLAN featu...

Page 52: ...stem Settings This chapter describes maintenance settings on the access point It includes the following sections System Settings on page 53 Maintenance on page 54 User Accounts on page 57 Services on...

Page 53: ...the AP enabling the device to be uniquely identified on the network Default none Range 0 50 characters Device Latitude The geographic latitude of the access point given in degrees and minutes Range 90...

Page 54: ...ooting the device restoring factory defaults backing up or restoring configuration settings and upgrading firmware Figure 33 Maintenance Displaying System Logs The access point saves event and error m...

Page 55: ...s Note that all user configured information will be lost You will have to re enter the default user name and password to re gain management access to this device Figure 36 Resetting to Defaults Note I...

Page 56: ...ng Firmware You can upgrade new access point software from a local file on the management workstation New software may be provided periodically from your distributor After upgrading new software you m...

Page 57: ...rs Remote Management Settings The SSH Telnet Web and SNMP management interfaces are enabled and open to access from the Internet To provide more security specific services can be disabled and manageme...

Page 58: ...wever note that Telnet is not secure from hostile attacks Figure 41 Telnet Server Settings The following items are displayed on this page Telnet Server Enables or disables Telnet access to the access...

Page 59: ...WAN Allows HTTP management access from the WAN HTTPS Port The TCP port to be used by the HTTPS Web browser interface Range 1 65535 Default 443 Allow HTTPS from WAN Allows HTTPS management access from...

Page 60: ...erver in the sequence To configure additional servers click the button to open a new edit field Time Zone To display a time corresponding to your local time choose one of the predefined time zones fro...

Page 61: ...A community string that acts like a password and permits access to the SNMP protocol Range 1 32 characters case sensitive Default public The default string public provides read only access to the acce...

Page 62: ...61 Section III Appendices This section provides additional information and includes these items Troubleshooting on page 62...

Page 63: ...ot connect using Telnet web browser or SNMP software Be sure the AP is powered up Check network cabling between the management station and the AP Check that you have a valid network connection to the...

Page 64: ...play the log file through the System Maintenance menu and copy the information from the log file 7 Contact your distributor s service engineer and send a detailed description of the problem along with...

Page 65: ...server status 24 DNS 23 domain name 35 IP address 35 server address 29 downloading software 56 E event logs 54 F filter address 45 between wireless clients 40 HTTP from WAN 59 HTTPS from WAN 59 manage...

Page 66: ...g for IEEE 802 1X 44 configuring for WPA 44 configuring local settings 35 IP address 35 rate limiting 46 reset button 53 router mode 17 32 46 RTS threshold 49 S SGI 49 shared key 43 44 SNMP 12 allow f...

Page 67: ...SkyFire and SunSpot MG JCF141020 R02...

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