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www.ignisproducts.com

Luna - User’s Manual

Warranty Claim

You can use any of the following options to file a claim:

1.  Fill out all the fields on the previous page and mail it to the following address:

 

 

Ignis Products - Warranty Department

 

 

498 Columbia Street

 

 

Brooklyn, NY 11231

2.  Fill out all the fields on the form below, scan it and email it to:

  [email protected]

3.  Submit claim form online at:

  www.ignisproducts.com/warranty-and-returns

If you have any questions please don’t hesitate to contact us

 

by phone:  

1-855-MY-IGNIS

   1-855-694-4647

 

By email: 

general questions: 

[email protected]

   technical 

support: [email protected]

   warranty 

questions: 

[email protected]

   return 

questions: 

 [email protected]

Warranty Claim Form

*Please fill out all the fields

Name

 

        

Address:

        

Purchased from:

 

   

Order Number:

  

 

Model Name / Number:

    

 

Date of Purchase:

  

Description of Your Claim: 

       

          

          

          

          

         

IGNIS

Summary of Contents for LUNA

Page 1: ...L U N A V e n t l e s s E t h a n o l F i r e p l a c e U s e r s M a n u a l I n s t a l l a t i o n I n s t r u c t i o n s I G N I S...

Page 2: ...place on it 1 Unpack the fireplace and check for damage incurred in transit and missing parts make sure to remove the mounting bracket prior to discarding the box 2 Align the mounting bracket on the w...

Page 3: ...www ignisproducts com Luna User s Manual Diagram 1 Mounting Bracket Installation WARNING Fireplace must be mounted on solid non combastible wall only Diagram 2 Luna Fireplace Dimensions I G N I S...

Page 4: ...water to prevent ignition outside the burner reservoir Fuel must be kept in safe distance min 1 meter 40 inches to the fireplace Do not place fuel in front of the fireplace Step 2 Use a long match or...

Page 5: ...B fire extinguisher at hand close to the device in case of fire Refilling Allow the burner to cool down for at least 15 minutes before refilling Warning Never refill the burner when the fireplace is...

Page 6: ...s to reach the opti mal temperature and flame height Avoid drafts for long burning time Always maintain a safe distance of at least 40 inches from the fireplace when lit Extinguishing 1 Let the fuel b...

Page 7: ...2 Check the cover of burner for warping or damage before using 3 Marks can be best removed with a soft cloth and a mixture of lukewarm water and a small amount of cleaning liquid ph neutral We recomm...

Page 8: ...eplace will produce heat but should not be used as a main source of heat The fireplace must only be installed on a solid surface of non flammable ma terial Be sure to keep any flammable materials such...

Page 9: ...ects or materials drapes fabrics furniture etc Be sure to remove all packing materials cardboard etc except for white cloth like material in burner The fireplace is intended to be placed on a floor or...

Page 10: ...do not obstruct the burner in any other way or with any other material People with breathing problems should consult a physician before using the ethanol fireplace 5 THIS APPLIANCE HAS NOT BEEN TESTED...

Page 11: ...anty ignisproducts com 3 Submit claim form online at www ignisproducts com warranty and returns If you have any questions please don t hesitate to contact us by phone 1 855 MY IGNIS 1 855 694 4647 By...

Page 12: ...498 Columbia Street Brooklyn NY 11231 1 855 MY IGNIS 1 855 694 4647 info ignisproducts com www ignisproducts com I G N I S...

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