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a. Fault in the water supply
The appliance has no or insufficient water supply.
For models with a fault display, the “Tap Off” display
lights up and the spin speed indication lights flash. If a
digital display is fitted, “H” and “F” are also displayed
alternately.
For models with no fault display, the washing machine
stops in the appropriate programme step.
Switch the appliance off and pull out the mains plug.
Check whether:
• the water tap is fully turned on, and the water
supply pressure is sufficient
• the water inlet hose is kinked
• the water connection mesh filters are blocked (see
“Care and Maintenance/Filters in water inlet
hoses”)
• the water supply hose is frozen up
• the washing machine has a safety hose and the safety
valve is open (red indicator in the safety valve
inspection window); In this case replace it with a
new safety hose
Reconnect the appliance to the electrical socket.
For models with a fault display, reselect the desired
programme and start it.
For models without a fault display continue the
programme by pressing the “On/Off” button again.
If the fault occurs again, please contact After Sales
Service (see “After Sales Service”).
b. Draining fault
Waste water not pumped out.
For models with a fault display, the spin speed
indication lights flash. If a digital display is fitted, “P”
and “F” are also displayed alternately.
For models with no fault display, the washing machine
stops in the appropriate programme step.
Switch the appliance off and pull out the mains plug.
Check whether:
• the drain hose is kinked
• The pump or the filter is blocked (see “Removing
the Filter”)
IMPORTANT: Before draining, make sure that the
washing water has cooled down.
• The water in the drain hose is frozen
Reconnect the appliance to the electrical socket.
For models with fault display, select and start the
“Drain/Cancel” programme.
To rinse the laundry, we then recommend a short
programme without the addition of detergent.
For models without a fault display continue the
programme by pressing the “On/Off” button again.
If the fault occurs again, please contact After Sales
Service (see “After Sales Service”).
c. Fault in an electrical component
The appliance stops in the middle of a programme.
For models with a fault display, the spin speed
indication lights flash. If a digital display is fitted, “F4” to
“F16” are also displayed.
Switch the washing machine off. First of all select and
start the “Drain/Cancel” programme.
Then select and start the desired programme again.
For models with no fault display, the washing machine
stops in the appropriate programme step.
First switch the washing machine off and on again to
continue with the programme.
If the fault persists, please contact After Sales Service
(see “After Sales Service”).
d. “Water Stop” fault (if fitted)
The “Water Stop” fault may have been triggered by:
1. excess foaming.
2. A leak in the washing machine.
In this case the pump is switched on automatically in
order to pump the water out.
For models with a fault display, the “Water Stop”
indicator lights up and the spin speed indicator lights
flash. If a digital display is fitted, “A” and “F” are also
displayed alternately.
For models with no fault display, the washing machine
stops in the appropriate programme step.
Switch the appliance off, pull out the mains plug and
turn the water tap off.
Tilt the appliance forwards carefully to allow the
collected water to flow out from the bottom of the
appliance.
Then:
1. Plug in the appliance.
2. Turn the water tap on (if water immediately flows
into the appliance again, without the appliance
being started, there is a fault. Turn off the tap and
notify After Sales Service).
3. For models with fault display, select and start the
desired programme again.
For models with no fault display, continue the
programme by pressing the “On/Off” button again.
If the fault occurs again, please contact After Sales
Service (see “After Sales Service”).
“Water Stop” fault, when the programme
selector is in the “
” position.
The pump is switched on automatically in order to
pump the water out.
For models with fault display the washing machine will
also detect a Water Stop fault (leak) if the programme
selector is in the “
” position. In this case the digital
display (if one exists) alternately shows “A” and “F”.
For models with no fault display, the “Water Stop”
fault is detected when the appliance is switched on
again.
Pull the mains plug out and ensure that the water tap
is turned off.
Tilt the appliance forwards carefully to allow the
collected water to flow out.
Then:
1. Plug in the appliance.
2. Turn the water tap on (if water immediately flows
into the appliance again, without the appliance
being started, there is a fault. Turn off the tap and
notify After Sales Service).
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