15
Troubleshoot
I lost my Key Fob
Unlock is not working
• In the igloohome app, Go to “Manage fobs” >
Choose your fob > Choose “Delete Fob” > “I lost
my fob”
• Follow on-screen instructions to revoke access*
to the locks linked to the Fob and delete the Fob
from your account
• The fob is now disabled and will not unlock your
igloohome locks
• Should you find your fob after these steps
are done, please contact the support team in
resetting your fob
• Check that the locks you are unlocking are
already linked to your fob in the app
• Check that the settings LED (under the battery
cover) is not flashing blue
• Ensure that the fob is within Bluetooth range of
the locks (for optimal performance, please ensure
you are within 5m of the locks and there are no
obstructions between the fob and the locks)
• Check that the locks you are unlocking are not
low in battery
