20
TROUBLE SHOOTING GUIDE
If you experience difficulties with the appliance, please check the suggestions below before
contacting customer services:
Problem
Solution
Appliance isn’t working
• It isn’t plugged into a power socket
• There is a power outage
• The home leakage switch or fuse is cut off
• The filter replacement indicator keeps flashing,
meaning the filter needs to be replaced urgently
The appliance is performing poorly
• There is a large amount of dust built up on the
surface of the primary filter
• There are obstacles blocking the air inlet/outlet
The appliance is making a significant
noise
• There is an object stuck on the fan in the air outlet
• The machine is not sat on a level surface
• The wind speed is on the High setting (reduce the
wind speed setting if the noise is obtrusive and the
high speed performance is not required)
A nasty smell is being emitted from
the appliance
• It is the normal phenomenon that the machine emits
the smell of plastic when used for the first time
• The machine will emit a nasty smell if the filter is
dusty, so in this situation, please clean or replace the
filter
• If a burning smell is being emitted from the machine,
unplug the unit from the power socket immediately
and contact customer service
The Filter Replacement Indicator is
still flashing after the filter has been
replaced
• Press the wind speed button for 7 seconds to reset
the machine and the indicator light will switch off
WARNING: If the above troubleshooting tips cannot solve your problem
and your unit requires further maintenance, please contact the supplier or
customer service. Please do not disassemble the machine to maintain by
yourself.