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23

TROUBLESHOOTING GUIDE

If you experience difficulties with the appliance, please check the suggestions below 

before contacting customer services on 01473 271272:

Problem

Possible Cause

Possible Solution

The appliance does not 
work.

The appliance is not 
properly plugged into the 
wall socket.

Plug the appliance in firmly.

The appliance is not 
switched on.

Make sure the appliance is 
switched on.

There is no electricity 
running through the mains 
wall socket.

Check the fuse or breaker.

The room is too cold.

The power setting is too 
low.

Switch to a higher power 
setting.

The temperature setting is 
too low.

Switch to a higher 
temperature setting.

Draft from windows or 
door.

Block up any drafts with 
draft excluders.

The room is too hot.

The power setting is too 
high.

Switch to a lower power 
setting.

The temperature setting is 
too high.

Switch to a lower 
temperature setting.

Summary of Contents for IG9521BLWIFI

Page 1: ...tions carefully before use and retain for future reference Before switching on your appliance always check for any damage which may have been caused in transit IG9521WIFI IG9521BLWIFI 2kW Smart Glass...

Page 2: ...ns 6 Appliance Overview 7 8 Assembly Instructions 8 10 Operating Instructions 11 13 Setting up Wi Fi Function 14 21 Cleaning and Maintenance 222 Troubleshooting Guide 23 Fuse Replacement 24 Disposal I...

Page 3: ...ry or mental capabilities This product is intended for domestic use only Do not use the appliance for anything other than the intended purpose This product is for indoor use only Do not use the heater...

Page 4: ...urniture and other objects Do not place the heater in front of or immediately below a wall socket Do not insert any objects through the heat outlet grilles Do not use the heater in areas where flammab...

Page 5: ...ance only as described in the manual Any other use is not recommended by the manufacturer and may cause fire electric shock or injury Do not use this heater with any external programmer timer or any o...

Page 6: ...ass Panel Heater Model Number IG9521WIFI IG9521BLWIFI Brand Igenix Colour White Black Wattage W 2000 Voltage V 220 240V Frequency Hz 50 60 Product Dimensions mm H 430 x W 815 x D 66 Net Weight kg 7 1...

Page 7: ...7 APPLIANCE OVERVIEW 1 Control box cover plate 2 Control panel and digital display 3 Glass front cover 4 Feet 5 Rear cover 6 Wall hanging rack 7 Control box 1 2 4 7 6 5 3...

Page 8: ...e feet Feet Assembly Turn the appliance upside down on a flat dry and clean surface Attach the two feet onto the bottom of the appliance Ensure the feet are aligned so that the angle matches the angle...

Page 9: ...of the appliance 2 Secure the wall mounting bracket to the desired location on the wall via the four holes on the bracket fig A using the four long screws and wall plugs provided We suggest using a p...

Page 10: ...whole hanging rack fig D Location of the Appliance The appliance should be positioned where you most need the warmth Do not locate the appliance under a fixed power point Always ensure that the applia...

Page 11: ...m day setting and enter the clock hour setting with the screen display Press and to set the current hour Press to confirm hour setting and enter the minute setting with the screen display Press and to...

Page 12: ...gram and cannot be altered P3 Monday Friday Adjustable program P3 Saturday Sunday Adjustable program P3 adjusting the program setting 1 When under P3 mode press over 3 secs to enter day setting 2 The...

Page 13: ...e screen display 0H and keep flashing Press and to set timer from 0 24 hours Press again to confirm setting Then the indicator light is on The heater will turn off after set time has passed Open windo...

Page 14: ...nces please try manually adjusting your router to 2 4GHz if struggling to connect 2 Pair the Glass Panel Heater with your Igenix app Plug your IG9521WIFI IG9521BLWIFI into a power socket and leave it...

Page 15: ...ed word or phrase such as Glass Panel Heater as this will have a much greater compatibility with Alexa To complete the Add Device process you first need to identify whether the Wi Fi light is flashing...

Page 16: ...o Echo Tap or Echo Dot into a power socket and turn it on Make sure your Echo device is energized Open the Alexa app by tapping the app icon on your mobile device Register for an Amazon account if you...

Page 17: ...ge fig 7 and then tap CONNECT TO WI FI fig 8 fig 6 fig 7 fig 8 Long press the dot button on the top of your Echo device until the orange light shows up fig 9 and then tap CONTINUE When your device is...

Page 18: ...the Wi Fi password and then tap CONNECT fig 13 Echo may take several minutes to connect to the network fig 14 fig 12 fig 13 fig 14 Tap CONTINUE when Echo is connected to the network fig 15 After an i...

Page 19: ...rt Life fig 18 Select igenix and tap ENABLE to enable the skill fig 17 fig 18 You will be redirected to the account link page Type in your igenix account and password and then tap Link Now to link you...

Page 20: ...over the smart devices fig 21 Discovered devices will be shown in the list fig 22 Note Every time you change the device s name in the igenix app Echo must rediscover before you can control them fig 20...

Page 21: ...Igenix app Options for individual heater information Current room temperature Increase temperature Decrease temperature Current setting is highlighted Set programs Decrease timer duration Increase ti...

Page 22: ...on any part of the heater you can use a vacuum cleaner to remove dust from the grill Storing the Heater When the heater is not being used for long periods of time it should be protected from dust and...

Page 23: ...ce is not switched on Make sure the appliance is switched on There is no electricity running through the mains wall socket Check the fuse or breaker The room is too cold The power setting is too low S...

Page 24: ...ealth and the environment The crossed out wheeled bin symbol on the product reminds you of your obligation that when you dispose of the appliance it must be separately collected Consumers should conta...

Page 25: ...25...

Page 26: ...ccessories or consumable parts that require replacement under normal use This includes shelving dials filters belts and trays etc In the unlikely event of a breakdown please refer to the Troubleshooti...

Page 27: ...his means that in the unlikely event you develop a fault or problem with your product we will happily repair or replace the item free of charge To qualify for the 2 year warranty you must register you...

Page 28: ...lk A91 KA9R IR Tel 01473 271 272 Disclaimer Igenix operate a policy of continual improvement and development We therefore reserve the right to change alter the specification and appearance of our appl...

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