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TROUBLESHOOTING GUIDE
If you experience difficulties with the appliance, please check the suggestions below
before contacting customer services on 01473 271272:
Problem
Possible Cause
Possible Solution
The appliance does not
work.
The appliance is not
properly plugged into the
wall socket.
Plug the appliance in firmly.
The appliance is not
switched on.
Make sure the appliance is
switched on.
There is no electricity
running through the mains
wall socket.
Check the fuse or breaker.
The room is too cold.
The power setting is too
low.
Switch to a higher power
setting.
The temperature setting is
too low.
Switch to a higher
temperature setting.
Draft from windows or
door.
Block up any drafts with
draft excluders.
The room is too hot.
The power setting is too
high.
Switch to a lower power
setting.
The temperature setting is
too high.
Switch to a lower
temperature setting.
Error code ‘E2’ is shown on
the display
Device programme error.
Turn off appliance, leave for
several minutes then turn
back on.
