2
Having trouble with your kettle
? …
Try our troubleshooting guide on page 5.
If that does not solve the issue contact us …
Disclaimer
Updates to hardware components are made regularly. Therefore some of the instructions, specifications and
pictures in this documentation may differ slightly from your particular situation. All items described in this guide
are for illustration purposes only and may not apply to your particular situation. No legal right or entitlements may
be obtained from the description made in this manual
.
Postal Address:
Customer Service Department
Pik-a-Pak Electrical Distributors
38 Bluestem Road,
Ransomes Europark,
Ipswich, IP3 9RR
Tel:
01473 271 272
Fax:
01473 270 733
When writing or emailing us to report a fault please ensure you attach a copy of your proof of purchase.
Please retain your original
This product is guaranteed for a period of 2 years from the date of purchase against
mechanical and electrical defects.
The warranty
does not
cover consumable parts that require replacement under
normal use or accessories. This includes filters, belts, and accessory attachments.
1. If a fault develops within 28 days of purchase it should be returned to the place of
purchase for exchange.
2. If the fault develops after 28 days and within 24 months of purchase please
contact our customer service department 01473 271 272 or write to us at the
address detailed below.
Please quote the model number which begins
IG
, the ‘Batch Number’ beginning
‘5’
and give details of the exact fault.
We will then decide whether to repair or replace the item. You will be required to return a copy of your proof of
purchase. Please retain your original.
If an item is replaced under guarantee within 2 years, the guarantee for the replacement item will be calculated from
the purchase date of the original.
Before calling the Customer Service number please ensure you have
checked the Troubleshooting guide
.