lgenix Warranty Terms & Conditions
This product is guaranteed for a period of 12 months as standard from the date of
purchase against mechanical and electrical defects. You can extend your warranty for a
further 12 months by registering your product.
Upon registration we will cover your product for a period of 24 months from the original
purchase date against any mechanical or electrical defects.
To qualify for the guarantee, the product must be used for domestic household use only
and in accordance with the instructions in the user manual. Any misuse of the product
will result in the warranty being void.
The guarantee does not cover accidental damage, misuse, neglect, tampering or
incorrect adjustment or installation.
The guarantee will be rendered invalid if the product is resold, has had its serial number
removed (or has an invalid serial number), or if an unauthorised person has carried out
any repairs or alterations.
The warranty does not cover accessories or consumable parts that require
replacement under normal use. This includes shelving, dials, filters, belts and trays etc.
In the unlikely event of a breakdown please refer to the Troubleshooting guide in your
user manual and check all plugs, fuses and the electricity supply.
If you still require assistance please contact our Customer Service
department on
01473 271 272
or write to us at the following address:
Customer Service Department
38 Bluestem Road, Ransomes Europark
Ipswich, IP3 9RR
Please quote the Product Code which begins
‘IG’ or ‘DF’ and the Batch Coder beginning ‘5’ and
give details of the exact fault. We will then decide whether to repair or replace the item.
Before we arrange the repair or replacement you will be required to return a copy of your
proof of purchase. Please retain your original.
If an item is replaced within the agreed guarantee period, the guarantee for the
replacement item will be calculated from the purchase date of the original.
In the event that the product is inspected and no fault is found or the product is not
within the guarantee period you will be charged for the repair and any carriage costs.
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