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TROUBLESHOOTING
If you are having problems with your toaster, please use our troubleshooting guide below. If you are
unable to resolve the issue using the guide please ring our Customer Service Department on
01473 271 272. Please have the model code, batch number and purchase information available.
Problem
Possible Cause
Solution
The toaster
does not work.
1. Not properly plugged into the
mains wall socket.
2. No electricity in the mains wall socket.
1. Plug in firmly.
2. Check fuse or breaker.
The toaster
smokes when
it is used.
1. The protective film is burning off
the elements.
2. Crumb tray is full and needs
emptying.
1. This is perfectly normal and will
stop with use.
2. Empty the crumb tray regularly.
The toaster
carriage lever
won’t stay down.
1. The toaster is not plugged into
the electrical supply.
1. Plug the toaster into power
socket and switch on.
The toaster is
not browning
the toast
enough.
1. The browning control is set too low.
2. The bread you are using is fresh
and therefore contains more
moisture.
1. Turn up the Browning Control to
a higher number.
2. Turn up the Browning Control as
fresh bread takes longer to toast
than bread that is 1 or 2 days old.
The toaster
is burning the
bread.
1. The Browning Control is set too high.
1. Turn the Browning Control to a
lower setting.
CLEANING AND MAINTENANCE
- Unplug the toaster and allow to cool down completely.
- Use a soft damp cloth on the outside of the toaster.
- Do not let anything go into the slots as you could possibly damage the elements inside.
- Do not immerse the toaster in water or any other liquid.
- Do not use harsh or abrasive cleaning pads or agents on the toaster as they will damage it.
- Ensure that the crumb tray is regularly cleaned to stop a build up of crumbs in the toaster. This is not
only unhygienic but can also be a potential fire hazard.
- Always ensure that the crumb tray is fitted when using the toaster.
