12
Fault
Possible Cause
Solution
The fridge does
not work.
Not properly plugged into the
mains wall socket.
Plug in firmly.
Not switched on.
Make sure appliance is switched on.
No electricity in the mains wall socket.
Check fuse.
Door not shut properly.
Ensure nothing is blocking the door (if food
container is too large, use smaller container).
Food is not
cooked
Time or power setting is not correct
for required food/ beverage.
Ensure cooking instructions from packaging are
followed and appropriate setting and time is
selected.
Door is not closed.
Ensure door is fully closed.
No electricity in the mains wall
socket.
Check fuse.
Food is over or
undercooked
Time or power setting is not correct
for required food/beverage.
Ensure cooking instructions from packaging are
followed and appropriate setting and time is
selected.
Sparking or
noises inside the
microwave
Container used is made of metal
components or unsuitable material
for microwaving.
Ensure any container used adheres to
guidelines in manual.
Metal utensil has been left in
container.
Ensure no metal utensils are left in containers.
Air flow to vents is blocked.
Cooling fan is not
working
Ensure nothing is blocking the air vents and
that the microwave is situated as per the
installation instructions.
Turntable is
not rotating
Door is not properly closed.
Ensure door is properly closed.
Container is touching the walls
and preventing turntable from
rotating.
Ensure container is not touching the walls
(if food container is too large, use smaller
container).
TROUBLE SHOOTING GUIDE
If you experience difficulties with the appliance, please check the suggestions below
before contacting customer services on 01473 271272:
To test microwave is working before cooking food – DO NOT operate empty, instead
place one cup of water (approx.150ml) in a glass in the microwave and close the door
securely. Microwave lamp should go off if the door is closed properly. Let the microwave
work on full power for 1 min.
