4
Cleaning and Maintenance
Before attempting any cleaning or maintenance on the radiator, allow it to cool completely and ensure that the plug is removed
from the socket.
To clean the radiator, use a soft damp cloth without any abrasives or detergents on. If the radiator is not going to be used for a
long period of time, wrap the cable around the cable tidy and store the radiator in a dry place. Storing the radiator in a damp
environment could cause the radiator to rust and/or will effect the electronics in the radiator which is not covered by your
guarantee.
This product must be earthed. Fit a 13A BS1362 fuse in a 13A BS1363 plug. Fit the
green/yellow wire to E, the blue wire to N and the brown wire to L. Fit the cord grip. If in
doubt, call an electrician. Don’t use a non-rewireable plug unless the fuse cover is fitted. If
you remove the plug, dispose of it.
Troubleshooting
If you are having problems with your appliance, please use our troubleshooting guide below. If you are unable to resolve the
issue using the guide please ring our Customer Service Department on 01473 271 272. Please have the model code, batch
number and purchase information available.
Problem
Possible Cause
Solution
The radiator does not work.
1. Not properly plugged into the
mains wall socket.
2. No electricity in the mains wall
socket.
3. Timer is not set correctly
1. Plug in firmly.
2. Check fuse or breaker.
3. Check the timer is set correctly.
The room is too cold or too hot.
1. Thermostat is set too low or high.
2. Draft from windows or door.
1. Check the thermostat setting.
2. Block up any drafts with draft
excluders.
Guarantee Information
Disposal of Old Electrical Appliances
The European Directive 2002/96/EC on Waste Electrical and Electronic Equipment (WEEE), requires that old household
electrical appliances must not be disposed of in normal unsorted municipal waste. Old appliances must be collected
separately in order to optimize the recovery and recycling of the materials they contain and reduce the impact on
human health and the environment. The crossed out “wheeled bin” symbol on the product reminds you of your
obligation, that when you dispose of the appliance it must be separately collected. Consumers should contact their
local authority or retailer for information concerning the correct disposal of their old appliance.
This product is guaranteed for a period of 2 years from the date of purchase against mechanical
and electrical defects.
The warranty does not cover consumable parts that require replacement under normal use or
accessories. This includes filters, belts, and accessory attachments.
1.
If a fault develops within 6 months of purchase the item should be returned to the place of
purchase for exchange.
2.
If the fault develops after 6 months and within 24 months of purchase please contact our
customer service department 01473 271 272 or write to us at the address detailed at the start
of this manual.
Please quote the model number which begins IG, the ‘Batch Number’ beginning ‘5’ and give
details of the exact fault.
We will then decide whether to repair or replace the item. You will be required to return a copy of your proof of purchase. Please
retain your original.
If an item is replaced under guarantee within 2 years, the guarantee for the replacement item will be calculated from the
purchase date of the original.
Before calling the Customer Service number please ensure you have checked the Troubleshooting guide.
View the range online at
www.igenix.co.uk
