2. LED Indicator Lights Instruction
Implication
Light
Instruction
Communicate
with base station
Communicate
with inverter
Communicate
with server
1.On 200ms/Off 1800ms (Slow flash): IP address obtained.
2.On 1800ms/Off 200ms (Fast flash): Connected to server.
3.On: Network registered.
4.Off：4G module is not running.
1.On：Logger has connected to inverter.
2.On 400ms/Off 1600ms：Logger is in initialization.
3.On 400ms/Off 400ms：Logger is transmitting data with inverter.
4.Off：Communication failed.
1.On：Logger has connected to server.
2.On 400ms/Off 1600ms：Logger is in initialization.
3.On 400ms/Off 400ms：Communication failed.
NET
COM
SER
The normal operation status after the stick logger powered on:
1. Initialization: COM&SER light flash slowly.
2. Network registration: NET light flashes slowly around 30s.
3. NET light will keep ON around 40s if the registration is successful.
4. Successful communication with inverter: COM light flashes fast three times and
keeps on around 50s.
5.Normal operation: NET light flashes fast, COM&SER light keep on.
3. Abnormal Status Processing
NET
COM
SER
Fault Cause
Fault Description
Solution
Any
status
Flash
OFF
Any
status
Flash/
ON
Any
status
OFF
OFF
OFF
1.Connection between stick
logger and inverter loosen
or abnormal.
2.Inverter power insufficient.
3.Stick Logger abnormal.
1.SIM card is in arrears
2.4G signal strength weak.
1.Connection between
stick logger and inverter
loosen.
2.Inverter does not match
with stick logger’s
communication rate.
1.Check the connection, remove
the stick logger and install again.
2.Check inverter output power.
3.Contact Customer Service.
1.Check if SIM card balance is
sufficient.
1.Check the connection between stick
logger and inverter. Remove the stick
logger and install again.
2.Check inverter’s communication rate
to see if it matches with stick logger’s.
Power supply
abnormal
Communication
with base station
abnormal
Communication
with inverter
abnormal
NET COM SER
If the data on platform is abnormal when the stick logger is running, please check
the table below and according to the status of indicator lights to complete a
simple troubleshooting. If it still can not be resolved or indicator lights status do
not show in the table below, please contact our Customer Service.
(Notice: Please using the following table query after power-on for 2mins.)
WARRANTY CARD
Dear Customers
Thank you very much for using our products. In order to provide you with better
service, please fill in the warranty card and reserve it carefully.
This card can not be altered, or it will be considered as invalid.
User Name
Customer Name
Product Nmae/
Model
Product SN
Order No.
Customer
Address
Customer Phone
Failure Cause and Treatment
Date
Maintenance
Records
Purchaes Date
Email:
Tel:
+86-400-181-0512
Add:
Block F4, China IoT International Innovation Park, No. 200, Linghu Avenue,
Wuxi, Jiangsu, P. R. China
Website：
www.solarman.cn/www.solarmanpv.com
Warranty Policy
Free-of-charge Return/Exchange/Maintenance Policy
If there is any breakdown which caused by the product’s own quality in 7 days (from the next
day when you receive the product), customers can return the purchase at no extra charge or
replace product of the same model and same type or send the product to our Customer Service
Center for maintenance.
Maintenance Policy
The warranty period is 5 years(from the data of invoicing). During the warranty period, we provide
free maintenance service to solve all non-artifical quality problems if the product is under normal
usage circumstance. If the invoice cannot be provided, three months after the date of manufacture
applies.
Notice
* Please contact Customer Service Center for product return/exchange/maintenance.
*Please pay for back goods freight in advance. Freight collect is not accepted.
Free-of-charge Exchange/Maintenance Policy
If there is any breakdown which caused by the product’s own quality from 8th day to 15th day
(from the next day when you receive the product), customers can replace product of the same
model and same type or send the product to our Customer Service Center for maintenance.
Warranty Obligation
* For product under the warranty period, the replacement part will recalculate the warranty
period according the warranty policy.
* For product after the warranty period, the replacement part will have 90-day warranty period.
Non-warranty Repair
1.Warranty card or invoice has lost
2.Exceed the warranty period
3.Failure of the product due to the shipment or assembling
4.Failure of the product due to improper use, improper storage, unauthorized disassembly
5.Warranty card has been altered
6.Warranty card is inconsistent with the product model
7.Product label and SN has been damaged or unrecognizable
8.Normal deterioration
9.Failure of the product due to network error/failure caused by base station
10.Failure of the product due to electromagnetic interference
11.Force majeure (earthquake, fire, typhoon and etc,.)
If you have any technical queries about our products, please contact
us and provide the following information:
1. Product model and serial number of stick logger.
2. Product model and serial number of connected inverter.
Thank you for your support and cooperation!
Warning: Please make sure the stick logger is working properly
before you leave the site. If there is anything abnormal, please
do not leave the site and contact customer service at the first time.
Customer service number: 400-181-0512
6.If the data is transmitting via 4G, NET light flashes fast and SER light keeps on.