IFEX Technologies GmbH grants a warranty for the product purchased by the customer for a period of 24
months after purchasing.
The following information details the terms of the warranty offered by IFEX Technologies GmbH. You are
entitled to make a claim under this warranty in the event of any manufacturing or material defects on the
product you have purchased. The warranty provided is based on a voluntary obligation of IFEX Technologies
GmbH as the manufacturer. It only applies to end customers. No warranty rights other than those expressed
herein, whether given by IFEX Technologies sales partners or third parties, can be asserted against IFEX
Technologies GmbH.
The warranty begins on the day of purchase stated in the invoice. Please note that warranty claims can only be
processed if accompanied by the original invoice in combination with the approval certificate of the product.
Therefore, always keep the invoice and the approval certificate together with the warranty documents.
The invoice must show the type of the product and the serial number.
Warranty claims must be submitted immediately following discovery of the fault to the sales partner or to IFEX
Technologies GmbH.
Please check the availability of the sales partner in the documents given to you by the sales partner. IFEX
Technologies GmbH is available by phone: +49 (0) 4282/ 9306-0, by fax: +49 (0) 4282/ 9306-26 or by e-mail at
[email protected].
After consulting IFEX Technologies GmbH the customer should return the defective product to IFEX
Technologies GmbH.
In the event of a warranty claim IFEX Technologies GmbH will pay the costs for the resulting labour and any
required materials or replacement parts.
The costs of the transport to and from IFEX Technologies GmbH will be accounted separately, without the
common additional charges net/ net.
The warranty is limited to restoring the performance features and condition of the original product prior to the
warranty claim. In this respect it is always sufficient for the affected product to fulfill the test requireme nts in
accordance with the IFEX Technologies specifications for the original product. The warranty is fulfilled at the
discretion of IFEX Technologies GmbH either by repairing or replacing the defective device. In cases of material
and/ or processing defects, defective parts shall be replaced with new or as-new reconditioned parts. If
necessary, the complete product should be exchanged for an identical product or an alternative product offering
the same level of functionality. The value of the warranty service is always limited to the value of the defective
product.
The defective parts removed or replaced from a product during the course of warranty action shall become the
property of IFEX Technologies GmbH.
Genuine IFEX Technologies parts installed under warranty in an IFEX Technologies product are only covered
by the remaining duration of the warranty of the overall device.
Warranty
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