Ier N0C902A User Manual Download

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IER 560 COMBO PRINTER
User Guide

Page 48
N0C902A Rev. 2
Sept. 14, 2010

Ce document est la propriété d’IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.

This document is the property of IER and may not be reproduced or communicated

without prior written authorization

USER LEVEL TROUBLESHOOTING

5.1. OPERATING FAULTS

An operating fault occurring in the printer generates, in most cases,
the activation of indicators and of a sound signal.

NOTE: A beeping sound alarm lasting 5 seconds indicates a minor

error, whereas a continuous beeping sound (or one that lasts
10 seconds) indicates a technical error.

5.1.1. W

HEN

OWERING

THE

RINTER DOES NOT

TART

Note

: If necessary, to facilitate access to the rear of the printer,

unload the paper, see page 42.



Power down the printer (set the power switch to the

position).



Check the presence of power at the power source with

another electrical appliance.



Check the connection of the power cable to the printer

connector and to the power source.



Restart the printer (set the power switch to the

-position).



Wait for the printer to initialize and then ensure that the

Online indicator is steadily lit.

If, after all these steps, the printer still fails to start up, call
the help desk.

Summary of Contents for N0C902A

Page 1: ...N0C902A Rev 2 Sept 14 2010 IER 560 COMBO PRINTER User Guide N0C902A ...

Page 2: ...Dubai PO Box 37585 DUBAI Phone 971 4 347 67 20 Fax 971 4 347 67 03 GERMANY IER GmbH Wilhelm Heinichen Ring 4 29227 Celle Phone 49 0 5141 980 89 14 Fax 49 0 5141 980 89 20 UNITED KINGDOM IER Ltd Unit 4 5 Lakeside Industrial Estate Colnbrook by Pass Colnbrook Berkshire SL3 0EE Phone 44 0 175356 1400 Fax 44 0 175356 1410 SINGAPORE IER PTE Ltd 120 Lower Delta Road 14 13 16 Cendex Centre SINGAPORE 1692...

Page 3: ... of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a partic...

Page 4: ...NF EN 50160 STANDARD The cover s door s and or drawer s of this product is are intended for occasional use and must be normally closed The information and specifications contained in this document are subject to change without prior notice Translated from French IER Documentation Department This document contains proprietary information of IER It may not be reproduced or communicated without prior...

Page 5: ...ical and Electronic Equipment WEEE implemented as of August 13 2005 this product may not be disposed of with regular household waste All products concerned by this directive are marked with the above symbol The end owner of this product is responsible for either Transferring the product to an authorized treatment facility where the product components recognized to present a hazard to the environme...

Page 6: ...G THE CUTTER BURSTER MODULE 16 1 5 1 Preliminary Information 16 1 6 PRINTER DESCRIPTION 18 1 6 1 Exterior Front View 18 1 6 2 Exterior Rear View 22 1 6 3 Interior View of the Printer 24 2 CONNECTING THE PRINTER AND POWER UP 26 2 1 CONNECTING THE PRINTER 26 2 1 1 Procedure for Connecting the Printer 26 2 2 POWERING UP THE PRINTER 30 2 2 1 Powering Up the Printer 30 2 2 2 Powering Down the Printer 3...

Page 7: ... 5 USER LEVEL TROUBLESHOOTING 48 5 1 OPERATING FAULTS 48 5 1 1 When Powering Up the Printer does not Start Up 48 5 1 2 The Printer does not Receive Print Data 49 5 1 3 The Paper is not Feeding 49 5 1 4 Poor Print Quality 50 5 1 5 Frequent Error Signals 50 5 2 CLEARING A DOCUMENT JAM 53 5 2 1 Procedure for Clearing a Document Jam 53 6 PRINTER MAINTENANCE 54 6 1 PERIODIC MAINTENANCE RECOMMENDATIONS ...

Page 8: ...AGE CONTENTS The printer packaging carton contains IER 560 COMBO Printer User safety guide Power cable option Set of test coupons including 1 initial configuration coupon for the machine IMPORTANT Keep the packaging carton and the foam protection for the entire warranty period of the printer The User Safety Guide and the machine configuration coupon should remain near the printer The User Guide fo...

Page 9: ... barcodes Continuous feeding of blank boarding pass ATB1 or bag tag media takes place through the rear of the printer triggered by simple detection of the media The form of media stock can either be fanfold packed in boxes or rolls Due to the four configurable paper feeding channels printing a document of one size ATB and then a different one bag tag is accomplished automatically without requiring...

Page 10: ...ized or non motorized stacker placed under the printer to produce sets of ATB documents or bag tags only for these document sizes IMPORTANT Use of the motorized stacker does not allow processing of ATB wallets as they might cause document jams Moreover control and or read options may be added to the printer for applications that allow baggage tracking from check in to final delivery the IER 560 CO...

Page 11: ...ocument est la propriété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization 1 3 PRINTER DIMENSIONS Figure 1 2 General Dimensions in mm ...

Page 12: ...e document est la propriété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Figure 1 3 Printer Cover Clearance Requirements in mm ...

Page 13: ...orisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Note In the event of a problem paper jam or printer maintenance ensure that there is enough space to rotate the cutter burster module see figure below Figure 1 4 Rotating the Cutter Burster Module Clearance Requirements in mm ...

Page 14: ...ER 1 4 1 PRELIMINARY INFORMATION ATTENTION The printer cover must remain closed The cover should only be opened when absolutely necessary during maintenance operations or when resolving problems A security feature prevents the printer from operating when the cover is open It is imperative to close the cover during printer use To open the cover push the latch 1 and pivot the cover completely until ...

Page 15: ...10 Ce document est la propriété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization 1 1 Cover Latch Figure 1 5 Opening the Cover ...

Page 16: ...CLOSING THE CUTTER BURSTER MODULE 1 5 1 PRELIMINARY INFORMATION ATTENTION The cutter burster module must remain closed Open the cutter burster module only when absolutely necessary specifically during maintenance or when solving a problem It is imperative to close the cutter burster module during printer use To open the cutting bursting module 1 pivot the module completely in an outward direction ...

Page 17: ...0 Ce document est la propriété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization 1 Figure 1 6 Opening the Cutter Burster Module ...

Page 18: ...operty of IER and may not be reproduced or communicated without prior written authorization 1 6 PRINTER DESCRIPTION 1 6 1 EXTERIOR FRONT VIEW The IER 560 COMBO Printer includes A front panel equipped with Document ejection slot 4 Retractable document output tray 3 Control panel with display 5 Masking plate to mask the front insertion slot 6 Front insertion slot Power switch 2 Protective cover 1 ...

Page 19: ...ay not be reproduced or communicated without prior written authorization ON OFF ALARM CHECK DISPLAY RECEPTION RESET EJECT MENU TEST ON LINE EXIT ENTER 7 ON OFF ALARM CHECK DISPLAY RECEPTION RESET EJECT MENU TEST ON LINE EXIT ENTER 1 3 2 6 5 4 1 Protective cover 5 Control panel with display 2 Power switch 6 Masking plate 3 Document output tray 7 Front insertion slot 4 Ejection slot Figure 1 7 Front...

Page 20: ...LINE ENTER key 9 which enables switching from one mode to another Offline Online TEST key 10 which is deactivated in Online mode MENU key 11 which is deactivated in Online mode RESET EJECT EXIT key 12 which allows warnings and errors to be acknowledged or the printer to be reset Four indicators ALARM indicator 13 CHECK DISPLAY indicator 14 RECEPTION indicator 7 ONLINE indicator 8 The activation an...

Page 21: ...torisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization 12 11 10 9 14 13 5 7 8 6 5 Control panel with display 6 Display 7 RECEPTION indicator 8 ONLINE indicator 9 Mode key 10 TEST key 11 MENU key 12 RESET key 13 ALARM indicator 14 CHECK DISPLAY indicator Figure 1 8 Control Panel ...

Page 22: ...BO Printer includes Connector panel including RS232 serial port 10 BT bag tag label printing applications RS232 serial port 11 BP boarding pass printing applications USB host port 8 host system RJ45 Ethernet port 9 Transport handle 1 Cover locking latch 2 Paper channel selector with a basic configuration that offers Upper channel U 3 BT Loading of bag tag media Mid upper channel MU 4 BT Loading of...

Page 23: ...ocument is the property of IER and may not be reproduced or communicated without prior written authorization 4 5 3 6 11 10 9 8 7 1 2 1 Transport handle 2 Locking latch 3 Upper channel U 4 Mid upper channel MU 5 Mid lower channel ML 6 Lower channel L 7 Power connector 8 USB port 9 RJ45 Ethernet port 10 RS232 serial port BP 11 RS232 serial port BT Figure 1 9 Rear View of Printer ...

Page 24: ... and may not be reproduced or communicated without prior written authorization 1 6 3 INTERIOR VIEW OF THE PRINTER Opening the cover provides access to the following components Paper path which is mainly comprised of Ejector document holder module 1 Separator cutter burster module 2 Printing module 6 with printhead 7 Channel selector 5 four channels with a media sensor for each channel 4 Power supp...

Page 25: ...document est la propriété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization 4 6 1 5 2 3 4 7 Figure 1 10 Interior View of the Printer ...

Page 26: ...WER UP 2 1 CONNECTING THE PRINTER DANGER This appliance must be grounded This product must exclusively be connected to an electrical circuit that includes a Ground Fault Circuit Interrupter GFCI and is compliant with IEC 364 and NFC15 100 regulations and conforms to the voltage characteristics specified by the NF EN 50160 standard 2 1 1 PROCEDURE FOR CONNECTING THE PRINTER To connect the printer s...

Page 27: ...rical Connection Follow the connection steps chronologically Ensure that the printer power switch is set to the Off position 0 position Plug the power cord into the power connector located at the rear of the printer Plug the other end of the power cord into a power outlet Note The IER 560 printer automatically adapts to the power voltage used provided it is within the authorized voltage range see ...

Page 28: ...irements of FCC Regulations Use a shielded RS232 cable fitted with metal plated connector hoods The cable shield must be connected to the connector hoods The length of the cable must not exceed 15 m 49 2 ft If a USB cable connection is used its length must not exceed 5 m 16 4 ft To connect the printer to the host system use one of the connection interfaces located at the rear of the printer RS232 ...

Page 29: ...et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization 1 2 3 4 1 RS232 serial port BT 2 RS232 serial port BP 3 10 100 base T Ethernet port 4 USB port Figure 2 2 Connector Panel ...

Page 30: ...ER At the front of the printer set the power switch to the I position When powering up the printer begins initialization The length of initialization may vary according to its operational status and the type of application If the media has not been loaded the printer displays a message and produces a beeping sound indicating that the media needs to be loaded If the media is already loaded the prin...

Page 31: ...crite This document is the property of IER and may not be reproduced or communicated without prior written authorization 2 2 2 POWERING DOWN THE PRINTER To power down the printer set the power switch located at the front of the printer to the 0 position ALARM CHECK DISPLAY RECEPTION RESET EJECT MENU TEST ON LINE ON OFF EXIT ENTER Figure 2 4 Powering Down the Printer ...

Page 32: ...is performed in the lower channel L channel and the mid lower channel ML channel of the printer see page 22 IMPORTANT Use of the motorized stacker does not allow processing of ATB wallets as they might cause document jams 3 1 1 INSTALLATION OF BLANK MEDIA 3 1 1 1 Media Installation Procedure Power up the printer The ONLINE indicator located on the printer s front panel lights up see page 30 Instal...

Page 33: ...ty of IER and may not be reproduced or communicated without prior written authorization Note When loading ATB stock always begin with the lowest channel Refer to the channel identification on the printer s rear panel to locate the channels see figure below 1 2 3 4 1 Lower channel L 2 Mid lower channel ML 3 Mid upper channel MU 4 Upper channel U Figure 3 1 Channel Identification Rear View of Printe...

Page 34: ...duit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization 3 1 1 2 Examples of Installation of Blank ATB Media 1 2 1 Stock 1 ATB media L channel 2 Stock 2 ATB media ML channel Figure 3 2 Example 1 Installation of Fanfold ATB Media ...

Page 35: ...doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization 3 4 3 Stock 1 ATB media L channel 4 Stock 2 ATB media ML channel Figure 3 3 Example 2 Installation of Fanfold and Roll Type ATB Media ...

Page 36: ...ut prior written authorization 3 1 2 LOADING OF BLANK ATB MEDIA INTO THE PRINTER Load the leading document from stock 1 1 into the lower channel L channel 1 1 1 Leading document from stock 1 Figure 3 4 Loading of Stock 1 Media into the Lower Channel L Channel Note Upon its insertion into the channel the coupon is pulled in and automatically positioned in the printer according to the program parame...

Page 37: ...s autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Next load the leading document from stock 2 2 into the mid lower channel ML channel 2 2 2 Leading Document from Stock 2 Fanfold or Roll Media Figure 3 5 Loading of Stock 2 Media into the Mid Lower Channel ML CHANNEL ...

Page 38: ...3 2 BAG TAG MEDIA Note The installation and loading of blank roll type bag tag media is performed in the mid upper channel MU channel and the upper channel U channel of the printer see page 22 3 2 1 INSTALLATION OF BLANK MEDIA 3 2 1 1 Media Installation Procedure Follow the instructions below to install and position the blank media roll s IMPORTANT Install the roll s parallel to the printer center...

Page 39: ...his document is the property of IER and may not be reproduced or communicated without prior written authorization 3 2 1 2 Example of Installation of Blank Bag tag Media 2 1 1 Stock 3 bag tag media MU channel 2 Stock 4 bag tag media U channel Figure 3 6 Installation of Roll Media Note The blank bag tag media may be of the roll type and or the fanfold type for stocks 3 and 4 ...

Page 40: ...ization 3 2 2 LOADING OF BLANK BAG TAG MEDIA INTO THE PRINTER Load the leading document of the stock 3 1 roll or fanfold media into the mid lower channel ML channel 3 1 1 Leading document of stock 3 roll media Figure 3 7 Loading of Stock 3 Media into the Mid Upper Channel MU Channel Note Upon its insertion into the channel the media is pulled in and automatically positioned in the printer accordin...

Page 41: ...sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Load the leading document of the stock 4 2 roll or fanfold media into the upper channel U channel 4 2 2 Leading document from stock 4 media Figure 3 8 Loading of Stock 4 Media into the Upper Channel U Channel ...

Page 42: ...s document is the property of IER and may not be reproduced or communicated without prior written authorization 3 3 MEDIA REMOVAL 3 3 1 PROCEDURE To remove the media from the printer grasp the media strip and simply pull it towards the rear of the printer IMPORTANT To do this you do not have to open the cover nor perform any action inside the printer Figure 3 9 Media Removal ...

Page 43: ...d or communicated without prior written authorization 4 PRINTER OPERATION 4 1 INDICATOR AND KEY FUNCTIONS 4 1 1 MEANING OF THE INDICATOR BEHAVIOR The behavior of the printer s four control panel indicators indicates the printer s operational status and the errors that may occur during printing Illustration of possible printer indicator states Indicator off Indicator steadily lit Indicator slowly b...

Page 44: ...ine Printer powered down Printer initialization following power up Alarm Reception indicators and Check Display Online indicators blinking alternately Printer powered up online READY Printer powered up transaction in progress Note In addition to the indicator light signals the sound alarm is activated whenever an error or warning situation occurs on the printer There are two types of sound signals...

Page 45: ...nline mode only the following two keys are active and can be used to respond to the indicator signals Allows switching from online to offline mode and vice versa Allows the user to acknowledge an error or warning situation indicated by a sound alarm pressing the key stops the alarm In the event of a technical error pressing the key causes the built in automatic error compensation feature to be act...

Page 46: ...inter functions see page 43 4 2 1 PROCEDURE FOR PRINTING DOCUMENTS Set the printer to Online mode by pressing the ONLINE key the Online indicator will be steadily lit and a message will appear on the display 560 READY R e v i s i o n 8 x x x x 1 x x S N X X X X X X X Send a print command from the host system to the printer The Reception indicator blinks slowly until the document is printed then on...

Page 47: ...as être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization 3 1 2 1 ATB documents Boarding Pass BP 2 Output tray 3 Long document Bag Tag BT Figure 4 1 Delivery of Various Size Documents at the Output Slot ...

Page 48: ...inor error whereas a continuous beeping sound or one that lasts 10 seconds indicates a technical error 5 1 1 WHEN POWERING UP THE PRINTER DOES NOT START UP Note If necessary to facilitate access to the rear of the printer unload the paper see page 42 Power down the printer set the power switch to the 0 position Check the presence of power at the power source with another electrical appliance Check...

Page 49: ...ter connector and to the IT system computer network hub etc Restart the printer set the power switch to the I position and check that the Online indicator is steadily lit Note If necessary reload the printer with paper see page 32 Send a print command from the host system the printer should execute the requested printing If all these steps are not effective call the help desk 5 1 3 THE PAPER IS NO...

Page 50: ...asons may cause poor print quality Dirty print mechanism Print parameter settings do not correspond to the type of media used Faulty part s Regardless of what it is this type of operating malfunction requires help desk assistance 5 1 5 FREQUENT ERROR SIGNALS IMPORTANT Once an error is resolved press the RESET EJECT key in order to reinitialize the printer and to acknowledge the error Review of the...

Page 51: ...cator States Cause Remedy Alarm Check Display Reception Online One of the four stocks is empty Load paper in the printer see page 32 Press the RESET EJECT key Paper detection error Unload then reload the paper see page 42 and page 32 Press the RESET EJECT key Requested stock is empty Load paper see page 32 Paper stock empty thus printing rejected or interrupted Load paper see page 32 560 READY BP1...

Page 52: ...am Clear the paper jam in the printer Press the RESET EJECT key Cutter burster module open Close the cutter burster module see page 16 Press the RESET EJECT key Cover open Close the cover see page 14 Press the RESET EJECT key Data transmission error no connection with the host system Check the connection of the data cable see page 28 Resend the computer command Press the RESET EJECT key COUPON JAM...

Page 53: ...dicator and Key Functions see page 43 Frequent Error Signals see page 50 5 2 1 PROCEDURE FOR CLEARING A DOCUMENT JAM Unload the paper from the printer Open the printer cover in order to locate the jam see page 14 Clear the jam in the area s concerned Close the printer cover see page 14 Reload the printer with paper and press the RESET EJECT key in order to reinitialize the printer and acknowledge ...

Page 54: ... the printer disconnect the printer from the power source disconnect the data cable 6 1 1 MAINTENANCE SCHEDULE For optimum printer performance under normal operating conditions IER recommends periodic maintenance be carried out every 2 weeks or after printing of 2 000 m 6 562 ft of media IMPORTANT The frequency of periodic maintenance must be adapted to the particular printer environment and opera...

Page 55: ...T THE CAN CONTAINS MOSTLY PROPELLANT WHICH IS HIGHLY FLAMMABLE Follow the safety precautions on the can as well as those indicated above when using the air can supplied in the cleaning kit to remove paper chaff and to perform a general dusting of the printer by directing the air flow see Figure 6 1 and Figure 6 2 Arrow 1 inside the media insertion channels toward the media sensors Arrow 2 toward t...

Page 56: ...2010 Ce document est la propriété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Figure 6 1 General Dusting of the Printer ...

Page 57: ...Ce document est la propriété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Figure 6 2 General Dusting of the Printer continued ...

Page 58: ...on an anti static wrist strap Avoid any shock to the printhead Do not use tools that could damage the printhead Do not touch the line of printhead heating elements Use the products in the IER cleaning kit and follow the enclosed instructions Rotate the cutter burster module to facilitate access to the printhead see page 17 Using a soft lint free cloth lightly moistened with the recommended cleanin...

Page 59: ...e document est la propriété d IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization 2 1 Figure 6 3 Cleaning the Printhead and the Platen ...

Page 60: ...THE PRINTER TO OPERATING CONDITION AFTER PERIODIC MAINTENANCE 6 3 1 PROCEDURE TO FOLLOW PRIOR TO OPERATING THE PRINTER After performing the periodic maintenance operations Allow the printer cleaning product to dry Rotate the cutter burster module into its original position see page 16 Close the printer cover see page 14 Connect the data cable and power cable see page 26 Power up the printer see pa...

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