IEI Technology HDC-3X SERIES, User Manual

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HDC-3x Series Video Capture Card
Page 49
4.6 FAQ
Q: One device of the HDC-304E appears exclamation mark in Windows Device Manager.
An error code generated by Windows Device Manager: This device cannot find enough
free resources that it can use. If you want to use this device, you will need to disable one
of the other devices on this system.
A: This error message will appear if the BIOS did not allocate enough resources to the
device. The HDC-304E is compliant to the PCI Express Base Specification. What
resource the HDC-304E requires and how these resources are assigned by the
motherboard BIOS. Few motherboard BIOS could not assign proper resource allocation
for HDC-304E proper operation.
Q: The input source video format is 60Hz and the HDCapture software video format
setting is also 60Hz. But the video and sound are not synchronized.
A: Please change the video format of HDCapture software to 59.94P to capture the video.
Q: Capture card, driver, application and input source are all ready, but the video image is
not displayed or displayed incorrectly.
A: A correct video codec is needed to display the H.264 video image. For example,
ffdshow codec.
Q: The error message window appears from time to time.
A: The OS status, audio codec and input devices may all be the reasons to trigger DMA
errors.