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IDWolesaler Credential cam, User Manual

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IDWolesaler Credential cam User Manual Download Page 27

Troubleshooting/FAQs

 

 27

 

 

Troubleshooting/FAQS 

 
My operating system is lower than OSX 10.4.3. Can I still use the Credential Cam 
webcam? 

If you at least have OSX version 10.4 (Tiger), but less than OSX 10.4.3, you can get a 
free update by following the instructions here: 

http://support.apple.com/kb/HT1338

. 

 
I only get a blank screen in Webcam Monitor/Amcap. 

If you have a Mac, please refer to page 10 of this manual. If you have a PC, please 
refer to page 8 of this manual. 

 
My PC/Mac is not picking up the Webcam. 

Ensure that the driver is installed and that your system specifications match those 
required

 in page 5

 

of this manual. 

 

 
My picture is blurry/out of focus. How do I fix this? 

You will find that the Credential Cam does not automatically focus. To get your desired 
clarity, turn the manual focus ring at the front of the webcam. 

 

 

How do I adjust basic settings such as brightness and sharpness?   

Generally, each piece of software that the Credential Cam can be used with will have a 
webcam settings option. If you are using Webcam Monitor/Amcap, please refer to 
page 14 of this manual. If you are using a chat program such as MSN Messenger, refer 
to the Chat Programs section of this manual on page 18. 

 
I can’t get my Credential Cam webcam setup on Skype. 

To use Skype you will need to ensure that the webcam is not in use by another 
program. Close other programs using the webcam first and then refer to page 21 of 
this manual (PC users) or page 25 (Mac users) for setup instructions. 

 
I can’t get the microphone to work when chatting. 

Refer to the setup options on page 19 of this manual. We recommend that you first 
check whether the volume bars rise and fall when you talk. This means the 
microphone is working. If it does not register, ensure that you have selected Venus 
USB 2.0 Webcam from the Audio/Microphone selection box. 

 
Is the Credential Cam compatible with iMovie? 

Unfortunately, as the Credential Cam is a UVC webcam, it is not compatible with 
iMovie. 

 
Is the Credential Cam compatible with iChat? 

The Credential Cam is plug-and-play with iChat AV.

 

 
 

Summary of Contents for Credential cam

Page 1: ...User Manual ...

Page 2: ...14 AmCap PC 14 Special effects 14 Capturing images and videos 14 Webcam Monitor Mac 17 Changing the settings 17 Capturing still images and videos 17 The video will now begin recording and can be stopped at the users prompt 18 Special effects 18 Chat Programs 19 PC 19 MSN Windows Live Messenger 19 Skype 21 Yahoo Messenger 23 MAC 25 Skype 25 iChat 26 Troubleshooting FAQs 27 Cleaning and Handling 29 ...

Page 3: ... box 3 What s in the box Credential Cam with USB cord 1 Notebook Mac book clip 2 Desktop stand 3 LCD iMac clip 4 Cord wrap 5 Lens protective pouch lens cleaner Webcam carry pouch 6 Driver software CD 7 User manual 8 ...

Page 4: ...s Its new sensor is able to achieve some of the greatest picture clarity on the market and an upgraded built in microphone that runs solely through the USB cord will ensure you will sound crystal clear every time A range of new features and additions to the accessory list have also been included to help you get the most out of your new Credential Cam The Credential Cam can be used for a number of ...

Page 5: ...nd Vista Mac OSX 10 4 3 or greater and iChat 10 4 9 or later Casing German quality steel casing Webcam Software Compatibility Works with iChat MSN Yahoo Skype AOL and all other major chat programs Driver Software Plug and play webcam with additional Mac and PC drivers and utilities and webcam software Connections 1 x USB 2 0 connection Focus Adjustment Manual focus and auto exposure with bright li...

Page 6: ...face tracking technology software compatible with driver Peripheral Devices CD ROM Graphics card Image Focus Length 5cm infinity Brightness Contrast Automatic color compensation and brightness adjustment Dynamic Range Greater than 72 db Warranty 12 month warranty ...

Page 7: ...e hard drive space 1 available USB port CD ROM drive 16 bit color display adaptor MAC OSX 10 4 3 or higher G3 G4 G5 and Intel Macs 500 MHz processor 512 MB RAM 200 MB free hard drive space 1 available USB port Physical set up Your package includes a number of different stands to suit your preference Simply screw the stand into the bottom of the webcam and position accordingly LCD iMac Clip Macbook...

Page 8: ... not through a USB hub and set position See page 7 for options The Webcam should install automatically with notification appearing in the bottom right hand corner of your screen notifying you that the device is ready to use ii Insert CD The installer should load automatically If not select the CD drive from the My Computer menu Then open the PC Driver folder on the CD and select the Credential Cam...

Page 9: ...k for AMCap under the VIMICRO USB 2 0 UVC Camera folder vi If the Credential Cam is not automatically selected do so in the Devices menu Select Venus USB 2 0 Camera Be sure to also select Microphone Venus USB 2 0 Camera If the picture does not appear select Preview in the Options menu vii To manually adjust the focus turn the focus ring at the front of the webcam ...

Page 10: ...ever for added functionality you may install the included Webcam Monitor driver i Plug the Credential Cam webcam into a USB port not through a USB hub and set position ii Place the Credential Cam CD into your CD drive iii Open the CD folder and click on Credential Cam Driver Installer mpkg iv The installation screen will appear Follow the onscreen instructions ...

Page 11: ... Applications This will open the webcam image vi To alter the video and audio settings go to the Monitor menu Here you will find the video and sound settings as well as the image size controls and recording options vii To select the Credential Cam webcam click Video Settings Source and select Venus USB2 0 Camera ...

Page 12: ...elect Monitor Sound Settings Under the Source tab select Venus USB 2 0 Camera When you tap or talk into the microphone the level bars should rise and fall From this menu you can also adjust gain and volume by shifting the bars across to your desired level To switch between mono and stereo modes select Sample and adjust accordingly To adjust compression settings select the Compression tab and adjus...

Page 13: ...Getting started Mac 13 x To manually adjust the focus turn the focus ring at the front of the webcam ...

Page 14: ...ences menu you can also select a range of other functions such as face tracking face effects zoom flip and others Use the Feature tab to choose from a range of screen effects Use the Face Effects tab to choose from a range of novelty face effects Use the Camera Control tab to modify exposure levels Use the Face Tracking tab to utilize the zoom and face tracking features Capturing images and videos...

Page 15: ...ulted to this option To record video first select a file path for which you want the file to be saved under To do this click on File Set Capture File and save accordingly You can then select the desired output size by clicking on Options Video Capture Pin Click on the Output Size Dropdown menu to select the appropriate size Note that the majority of special effects will not work on resolutions gre...

Page 16: ...nu To stop recording if a time limit has not been set or if you want to finish recording early click on Stop Capture under the Capture menu To find the video file you just recorded go the folder that you chose the video file to be saved and the video file will be there in avi format ...

Page 17: ...gs Adjustments Capturing still images and videos The Camgrabber application is included in the software bundle This can be used to capture still images To record videos in webcam monitor click Monitor Record Without Hogging Machine or Record Until MouseClick You will now be prompted to select the file path and file name of the video you wish to record ...

Page 18: ...l effects we recommend you use the Camtwist application that is included in the software bundle Please note that this will not install automatically You will need to select the application in the installation process Once installed 1 Open Camtwist 2 Select Webcam 3 Under the Tools Menu select Preview 4 Open Webcam Monitor Mac driver 5 Select Monitor 6 Select Video Settings 7 Select Source 8 Select...

Page 19: ...below PC MSN Windows Live Messenger 1 Log in to the chat program ensuring that any other programs using the webcam are closed 2 Select Audio and Video Setup from the Tools menu 3 From the Microphone menu select Microphone Venus USB 2 0 Camera You can test the volume here The green volume bar should rise and fall when you talk Click Next to proceed to the next step ...

Page 20: ...The picture should preview in the square below it Click Webcam Settings to adjust the picture settings such as brightness and exposure Otherwise click Finish 5 To use the webcam select Actions Video Show my Webcam Your Credential Cam webcam is now ready to be used with MSN Windows Live Messenger ...

Page 21: ...nus USB 2 0 Camera from the webcam dropdown list Select Preview Ensure Enable Skype Video is selected 4 Just below the Webcam Selection box click Webcam Settings to adjust brightness contrast etc 5 Still in the Options box select Audio Settings Choose Microphone Venus USB 2 0 Camera from the Microphones menu ...

Page 22: ...hone click Save close the Options box and re open it to the same menu The audio bar under the Microphone Selection box should rise and fall as you speak 6 Save any modifications Your Credential Cam webcam is now ready to be used with Skype ...

Page 23: ...references under the File menu Then select Camera Source 4 Click the arrow on the dropdown menu and select Venus USB 2 0 Camera Click Ok Back in the Preferences box there is a Camera Settings box next to the Camera Source button shown in step 3 above Use this to adjust the camera settings such as brightness sharpness etc and then click Apply ...

Page 24: ...2 0 Camera Click Apply 6 To test audio select Open the Call Setup Assistant under the dropdown menus Click Next Talk into the microphone The volume bar should rise and fall and a confirmation message will appear at the bottom as shown below Click Next to test the speakers and then click Finish Your Credential Cam webcam is now ready to be used with Yahoo Messenger ...

Page 25: ...references 3 In the Preferences menu select Video From the Camera dropdown menu select Venus USB 2 0 Camera 4 To set up the microphone select the Audio tab Venus USB 2 0 Camera from the Audio Input dropdown menu Your Credential Cam webcam is now ready to be used with Skype ...

Page 26: ...V 1 Open iChat and log in 2 To setup the Credential Cam select Preferences under the iChat menu 3 Under the Audio Video tab select Venus USB 2 0 Camera from both the Camera and Microphone dropdown menus Your Credential Cam webcam is now ready to be used with iChat ...

Page 27: ...re that the Credential Cam can be used with will have a webcam settings option If you are using Webcam Monitor Amcap please refer to page 14 of this manual If you are using a chat program such as MSN Messenger refer to the Chat Programs section of this manual on page 18 I can t get my Credential Cam webcam setup on Skype To use Skype you will need to ensure that the webcam is not in use by another...

Page 28: ...ng Refer to page 18 of this manual for further instructions Is the webcam compatible with Mac minis Absolutely You will just need to make sure that you have the minimum system requirements What size is the webcam Approximately 78mm x 30mm What warranty does the Credential Cam come with The Credential Cam comes with a 1 year manufacturer s warranty Please refer to page 29 of this manual for more in...

Page 29: ...rrable This Warranty gives you specific rights under the relevant law Warranty Claims Our liability and your remedy for any breach in the aforementioned warranty shall be at our discretion to repair and replace the hardware or to refund the price paid minus any shipping costs involved in returning the product back to Credential Cam This is subject to the product being returned to a place as Creden...

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