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IDTECH ViVOpay VP5300, User Manual

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IDTECH ViVOpay VP5300 User Manual Download Page 39

VP5300 User Manual 

Page | 39  

 

immune to high signal levels of another frequency; frequency is an important factor. Some electronic 
system components are internally shielded and have a very high immunity to interference; but 
generally, most equipment has not been so engineered. 
 

 

 

Summary of Contents for ViVOpay VP5300

Page 1: ...ID TECH 10721 Walker Street Cypress CA 90630 Voice 714 761 6368 Fax 714 761 8880 ViVOpay VP5300 User Manual 80152500 001 Rev O 7 April 2021 ...

Page 2: ...ded or any other method or translated into another language or language form without the express written consent of ID TECH ID TECH is a registered trademark of International Technologies and Systems Corporation ViVOpay and Value through Innovation are trademarks of International Technologies and Systems Corporation Other trademarks are the property of the respective owner Warranty Disclaimer The ...

Page 3: ...VP5300 User Manual Page 3 Revision History Date Revision Changes Author 04 07 2021 O Reimplemented Revision History log Updated Current Draw table with L80 specs CB ...

Page 4: ...n Assignments RS 232 22 6 8 VP5300 External Cable Pin Assignments USB 22 6 9 Engaging the Removal Detection Switch for Testing 23 6 10 Installation Notes 24 6 11 24 Hour Device Reboot 24 7 LED MANAGEMENT 25 7 1 Diagnostic LED Status 26 7 2 L100 and L80 Diagnostic Messages 28 7 3 Tamper and Failed Self Check Indicators 29 8 USING THE VP5300 TO MAKE A CONTACTLESS PURCHASE 30 8 1 Presenting Proximity...

Page 5: ...VP5300 User Manual Page 5 17 IC COMPLIANCE WARNING 44 18 CAUTIONS AND WARNINGS 45 ...

Page 6: ...n demanding conditions The VP5300 is certified to the latest payment standards of EMV Level 1 and Level 2 and PCI 5 x and offers easy integration of payments into self serve kiosk and unattended environments VP5300 NFC Antenna SmartPIN L100 1 1 Features The VP5300 supports the following features Contactless ISO IEC 14443 Type A and B ISO 18092 peer to peer communication Can pair with an external P...

Page 7: ...thenet port Able to use a 9 24VDC power source support up to 45V current spike protection LAN with network function 2 colored LEDs for link state and speedindication Low power Sleep Mode and Stop Mode Audio feedback for MSR contact EMV and contactless transactions RoHS 2 and REACH compliance 1 year manufacturer s warranty Mobile wallets o Apple Pay o Apple VAS o Android Pay o Google Pay Smart Tap ...

Page 8: ...CH regulation USB IF Compliance with USB IF regulation IC Compliance with IC regulation EMV Contact L1 L2 Contactless L1 PCI PCI PTS 5 X Certified Contactless Technology Specification Compliance American Express American Express ExpressPay 3 1 Discover Discover DPAS 1 0 Zip 3 1 2 MasterCard MasterCard MChip 3 1 1 Visa Visa VCPS 2 2 Interac Interac 1 5d UPI qUICS 1 02 v1 1 JCB JCB pending ...

Page 9: ... 158 F max change of 10 C per hour Storage Temperature 40 C to 80 C 40 F to 185 F Operating Humidity 10 to 95 non condensing Storage Humidity 10 to 95 non condensing duration 3 months Transit Humidity 5 to 95 non condensing duration 1 week Operating Environment Water resistant for indoor and outdoor use IK Rating IK 10 IP Rating IP 65 ESD1 Device Contact 6kV Air discharge 12kV ESD Mag head only Co...

Page 10: ... ISO 18092 ISO 21481 PCD NFC Typical Read Range 4 6 cm 1 5 to 2 3 inches NFC Antenna Electrical Specifications Reader Input Voltage Supplied by the VP5300 500mA 9VDCIN Working Current Rated power 3 8W Maximum field strength 2 6 dBuA m at 3 m ...

Page 11: ...25mA 470mA Normal L80 123mA 156mA Normal Contactless L80 231mA 305mA Normal Contactless L80 Lan connection 254mA 334mA Normal Contactless L80 Lan connection BuzzerX2 275mA 352mA Sleep Mode NFC off Sleep Mode NFC on 47 μA 490 μA 88 μA 500 μA Stop Mode NFC off 42 μA 83 μA Stop Mode NFC on 560 μA 490 μA Battery The unit contains a small lithium battery to power the Real Time Clock and certain anti ta...

Page 12: ...sing the F0 03 command to control the unit s power state is limited to RS 232 operation and is not available in USB mode Also note that when the VP5300 has been put in Stop Mode with the F0 03 command waking up the unit causes a warm reboot which can take 5 seconds or more Waking the unit up from Sleep Mode does not cause a reboot The VP5300 can be awakened in RS 232 mode from Sleep Mode or Stop M...

Page 13: ...VP5300 User Manual Page 13 4 VP5300 3 View Drawing ...

Page 14: ...VP5300 User Manual Page 14 5 NFC Antenna 3 View Antenna mounting details ...

Page 15: ... L100 or L80 Demo unit NFC Antenna USB Cable RS232 Cable VP5300 L100 or L80 cable Power plug with EUR AUS UK Mounting Brackets 801592239 001 x3 1 for the VP5300 2 for the L100 or L80 6 2 Installing the Reader Refer to the VP5300 3 view drawing Verify that power cords can physically reach the unit Then proceed to Locate mark and drill holes for the four main mounting points of the unit spaced 89 mm...

Page 16: ...300 User Manual Page 16 6 2 1 Reader Drainage Holes VP5300 readers have three drainage holes shown below When mounting make sure to keep the drainage holes exposed to allow liquid to drain from the reader ...

Page 17: ...ounting holes ensuring that the antenna is far enough away from the main body of the VP5300 so that insertion of a tap card in the unit s contact EMV slot does not trigger an unwanted NFC interaction Important Mark holes in such a way as to ensure that the NFC Antenna is oriented with the LEDs at the top 1 Locate and mark the four 4 5 mm 3 16 inch mounting holes 2 Locate and mark two 14 0 mm 0 551...

Page 18: ...01 with the RJ 45 connector through the matching 14 0 mm 0 551 inch hole into the kiosk Make sure that the front of the antenna will be properly oriented not upside down on the kiosk before inserting the four screws into the mounting holes 7 Align the four threaded posts with their mounting holes and attach the NFC Antenna to the mounting surface Make sure that the cable is not pinched rubbing or ...

Page 19: ...face of the kiosk Note Tighten the nuts to 5 7 in lbs for a good weather tight seal 9 Attach the end of the cable with the SMB barrel connector through the right 14 0 mm 0 551 inch hole and secure it to its socket on the back of the antenna The SMB connector pushes onto the socket 10 Attach the RJ 45 connector male coming from the NFC Antenna to the RJ 45 receptacle female on the 80152236 001 cabl...

Page 20: ...oximity of metal There are three options when flush mounting the antenna in a metal surface or bezel 1 Mount with the RF emitting surface of the antenna at least 1cm forward of anymetal 2 Mount with the RF emitting surface of the antenna at least 1cm behind any metal Note this reduces the antenna s effective range 3 Mount flush with the metal but allow a minimum of 1cm spacing between the antenna ...

Page 21: ...net receptacle 6 5 Connecting to Power The VP5300 can be powered through the RS 232 communications cable or the USB Y connector In either case the VP5300 requires the 9VDC power supply to operate 1 Connect the 9VDC power supply P N 140 2035 00 to the barrel receptacle on the RS 232 cable or the barrel part of the Y cable for USB by sliding the power supply barrel into the receiving recess 2 Plug t...

Page 22: ...ng to the Host Port Use 9 pin Joint Tech P N A2002H 09P or equivalent for the mating connector See diagrams below for RS 232 or USB as appropriate 6 7 VP5300 External Cable Pin Assignments RS 232 6 8 VP5300 External Cable Pin Assignments USB ...

Page 23: ...e SmartPIN L100 or L80 keypad for PIN functionality For bench testing you may find it desirable to clamp the detection removal nubs closed using a metal strip held on with two screws as in the illustration below Make sure to do this before powering up the unit Conversely power down the unit before releasing tension on the nubs Note to close the tamper removal switch 1 63mm of displacement compress...

Page 24: ...onnection testing or component replacement particularly when untrained individuals might be involved Test the installation using a test card to perform an end to end transaction the same as an actual purchase The NFC antenna front panel s light should illuminate Even if the transaction is declined as it should be with a test card it will prove connectivity all the way through the system If possibl...

Page 25: ...d operation o The Green LED will flash after powering on the smart card o The solid Green LED indicates smart card processing is complete and the ICC powered off The user can remove the smart card State LED Indicating 0 Off No external power 1 Flashing Green Powering on the smart card and starting smart card operation 2 Solid Green Idle waiting Smart card processing is complete and the ICC powered...

Page 26: ...cating Service action 1 Off Off Off No external power Check the power cable and power supply 2 Solid Red Power is on but firmware doesn t run Dismount the device and send it back to the manufacture 3 Solid Amber Off Solid amber normally means the front removal detection buttons left side of front bezel are not depressed If this possibility is ruled out check host connectivity Check that the remova...

Page 27: ...communicating with its host Check removal switch under the gasket on the unit s front flange on the right to see if it is fully engaged if necessary call service center to reactivate the reader 10 Solid Amber Solid Red Reader has no communication with its host and the crypto driver is not functioning Crypto MCU is lost or certificates are invalid unit may be tampered Dismount the reader and send i...

Page 28: ...check has failed 9 Keys Failed Encryption key self check has failed 10 Whitelist Failed White list data file self check has failed 11 Restricted Check for a suspected attack 12 TRANS Suspended If the device supports the Remove detection function the device will support Dual Control 2 passwords to Enable Disable the Remove detection function If there are three password entry errors in a row the dev...

Page 29: ...ator Tampered Status Other Issue Status Front LED Off All LEDs off Back Diagnostic LED Solid red See below SmartPIN L100 or L80 LCD TAMPERED See below Buzzer Alarm tone Alarm tone When paired to a SmartPIN L100 or L80 the VP5300 can indicate the following issues in the event of a failed self check CERT FAILED indicates the battery is drained or certificate expired FW BL FAILED indicates the bin an...

Page 30: ...nt the card or phone so that maximum surface area is parallel to the antenna module as shown below The antenna should beep and all four green LEDs should illuminate briefly to indicate a successful test This tests the antenna s ability to read the Contactless test card An unsuccessful test produces no reaction from the reader If you use a test card and the antenna is attached to the VP5300 a dummy...

Page 31: ... set and the LCD screen will prompt to enter a password 4 Enter default Password A 12345678 Make sure the device beeps after each button is pressed to register the input After correctly entering the default Password A the device beeps twice 5 Enter a new user created Password 1 to replace Password A The new Password 1 must be eight digits for example 11111111 After entering the new Password 1 the ...

Page 32: ...or chip and PIN operation you will need to configure the unit to operate in Configuration 3C Out of the box the VP5300 uses the 4C configuration which indicates the reader performs EMV transactions without a PIN pad Switching the unit to a 3C configuration can be done easily with ID TECH s free USDK Demo program on any Windows computer Download the free demo program from the ID TECH NET Universal ...

Page 33: ...d button This configures the VP5300 reader to accept 3C configuration settings 4 Find the Save Terminal Data command see below When you select it the upper portion of the center panel will change appearance and show a CONFIG dropdown menu along with a TLV text area Select 3C from the dropdown leave the TLV area as it is then click Execute Command ...

Page 34: ...P5300 User Manual Page 34 9 3 Pair the Devices 1 Open Device Send NEO Command Enter 63 for Cmd and 01 for Sub in the text boxes at the top of the center panel as shown below This command pairs thereaders ...

Page 35: ...the rubber gasket If the unit is not mounted in a kiosk or other fixture you can temporarily engage the pressure switch by attaching a strip of metal to the right side of the flange as shown below note the wing nuts 3 Next return to the L100 or L80 and power cycle the PIN pad You have only 2 seconds to start entering the special pairing command on the keypad To get into the special menu press Smar...

Page 36: ...up or down Select Enable CR and press Enter 2 Setup is now complete Execute the Start EMV Transaction command in the USDK Demo or start a transaction from your own software and then insert a PIN debit card After the prompt for PIN comes up the unit should display ENTER PIN as shown below Note The test card must be a PIN capable EMV card We recommend using the appropriate test card from a deck of t...

Page 37: ...ss Enter Setup is now complete Execute the Start EMV Transaction command in the USDK Demo or start a transaction from your own software and then insert a PIN debit card After the prompt for PIN comes up the unit should display ENTER PIN Note The test card must be a PIN capable EMV card We recommend using the appropriate test card from a deck of test cards ...

Page 38: ...and pagers Mobile telephones Power lines and transformers Large electric motors Medical equipment Microwaves Electromechanical switches Wireless routers Q What should I do if I suspect RF interference exists in my environment A Begin by inspecting your environment for possible sources of RF interference Q Do equipment manufacturers test their devices for RF interference A Yes Electronic equipment ...

Page 39: ...to high signal levels of another frequency frequency is an important factor Some electronic system components are internally shielded and have a very high immunity to interference but generally most equipment has not been so engineered ...

Page 40: ...ownload the Firmware update package VP5300 production ZIP file and extract it to your computer You will also need to install ID TECH s Universal SDK Demo app available free on the ID TECH Knowledge Base Follow the steps below to update VP5300 firmware 1 Connect the VP5300 to your PC via USB or serial port 2 Open the USDK Demo app from the Windows Start menu 3 Under Firmware select Update Device Fi...

Page 41: ...0 firmware update open the FirmwareApp directory and select the FW file that starts with VP5300 v1 00 and click Open 6 The VP5300 reboots and enters the bootloader at which point the USDK Demo app begins updating the device s firmware 7 When the firmware update completes the VP5300 reboots again and the USDK Demo app prints Firmware Update Successful in the Results panel ...

Page 42: ...0 there is no method to turn off encryption Symptom Possible Cause Remedy General Issues Reader does not appear to be powered on no LEDs are lit Reader not powered on or incorrect voltage Improper use of internal power supply provided by the kiosk Check cable connections Verify that power is on and correct voltage and current are present Make sure that the correct pins are utilized Make sure that ...

Page 43: ...APK is out of date one particular kind of card may no longer be usable Update the CAPK Communication to Kiosk No data is received or data is garbled Faulty or incorrect cable connections Check that the cable connection is secure and in the correct port on the unit Load Firmware Firmware loading software indicates open RS 232 failed Device is not well connected to PC Or other software is using the ...

Page 44: ...which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an exper...

Page 45: ...imité d émetteurs radio ce qui peut réduire la performance du lecteur Caution Do not drop the device Attention Ne pas laisser tomber le lecteur Caution Electrostatic sensitive device Use caution in handling in high ESD conditions Attention Le lecteur est sensible aux décharges électrostatiques Manipulez le lecteur avec précaution dans une situation d électricité statique élevée ...

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