Q: Only few pictures show up on the drive as available from my phone
?
1) Because the iCloud have a new feature called "Optimize iPhone Storage", if
you selected it, full-resolution photos and videos are automatically replaced with
optimized versions. And all of your photo have been uploaded in iCloud and
none of recognizable photo stored in you iPhone storage, so the app iDiskk Pro
cannot find all photos in your iPhone.
You could try to connect your phone to PC, make sure whether there are any
photos in your iPhone or not.
And we suggest that select "Download and keep originals". Because "Optimize
iPhone Storage" would waste your time to download the full-resolution photos
every time when you want to see your photo.
After changing the settings from "Optimize iPhone Storage" to 'Download & keep
original photo', the photos already saved in iCloud will stay the same, you have
to log in at icloud.com with your apple ID to transfer the photos to your PC,
further to our flash drive. But the photos you take after the setting can be move
to the drive directly.
Q: Why can’t my device read the USB drive when it’s plugged in
?
A: 1) If you are using it on your iphone/ipad, you must install the “iDiskk Pro’
app on your device first before using the USB drive.
2) If you are using it on your computer(Windows/Mac), it does not need app
installed. Please try changing another USB port or wait several minutes to see.
Q: After updating my phone to the latest iOS version, files cannot be sent to
app/flash drive is not recognized on my device.
A: Please report this issue to us via email mt@rockpals. We will check and
update the app for the new iOS.
Q: Can I use the iDiskk flash drive space for installing apps or save my game
data
?
A: No, it does not support that.
Warranty
iDiskk products are covered by a 12 month limited warranty from the date of its
original purchase. If any problems occur, please contact our support team. We
can only provide after sales service for products that are sold by Telesport.
Support
For technical support and customer service, please contact us by email at
[email protected]. For more information, please visit idiskk official website:
www.idiskk.com.
