iDirect iQ LTE Series, Installation, Support, And Maintenance Manual

Page: 45 / 70

Installation, Support, and Maintenance Guide 31
iQ LTE Satellite Router
Troubleshooting the iQ LTE Satellite Router Rackmount Router
5.3 Troubleshooting the iQ LTE Satellite Router
Rackmount Router
Table 5-1 describes the most common iQ LTE Satellite Router troubleshooting events and
actions. Consult with the iDirect TAC when considering a reset. Reset functions are described
in
Section E, iQ LTE Satellite Router Reset on page 51.
Table 5-1. Troubleshooting Events and Actions to Take
Event Action
Router not functioning Check status LEDs. Compare LEDs to Table 3-1 on page 12
POWER LED ON and Router not
functioning
When the root-cause (external or internal) of the issue in the
router is not known, perform the following steps:
1. Power down and restart the router to see if that resolves the
issue.
2. When the problem still exists, disconnect the external cabling
apart from the power and console cables.
3. Connect to the console port and during the boot process,
check if the PCB passes the POST boot-up tests.
4. Check if the router gets to the login prompt.
5. Check if all the option files are in the correct location under
/sysopt/config/sat_router .
NOTE: Option files varies in each revision of the software.
6. Check the status LEDs. Compare LEDs to Table 3-1 on page 12 .
SAT router cannot be accessed
by Web User Interface Router may have a bad options file, settings, or software
package.
1. Power down and restart the router to see if that resolves the
issue.
2. Perform a Level 2 reset (Boot into Recovery mode) and
manually load the correct options file and a software package
that is appropriate; and the user interface will be accessed
with the default IP address: 192.168.0.1.
See Appendix E, iQ LTE Satellite Router Reset on page 51 for
more information on Reset.
Lost or forgot IP address of the
SAT router 1. Visually check the Ethernet port to ensure there is no physical
damage.
2. Perform a Level 2 reset (Boot into Recovery mode) so that the
iQ LTE will have the default IP address: 192.168.0.1. Load new
package / options / configuration files with a new IP address,
if desired.
3. Reboot with a Level 0 reset, and connect with the current /
known IP address.
See Appendix E, iQ LTE Satellite Router Reset on page 51 for
more information on Reset.
All front panel LEDs are
constantly illuminated. 1. Load the SDK script per Loading iDirect SDK File to
Cradlepoint Device on page 27 .