iDeaPLAY DF1002, User Manual

Page: 12 / 14

-11-
7 FAQs
When I try to send photos to my photo frame via the App, they are not appearing?
• Please wait a few minutes to allow photos to be wirelessly pushed to the photo frame - if
your device is using mobile internet or you have a slow internet connection this process
may take longer.
• Check your photo frame and device are both connected to Wi-Fi.
• Check which account you were logged into when sending the photos, and check the
corresponding folder inside the 'Photo Drop.'
• If photos were sent over 48 hours ago and have still not appeared, it is likely there was a
connection issue and they have been deleted. Please try sending from your device again.
• Still not working? Please contact us using the details below.
How do I stop somebody from sending photos to my DPF?
• Enable 'New Device Lock' to prevent new devices from connecting to your DPF (refer to
5.1 for more details).
• Go to Settings>Connect Device and under 'My Device(s)' tap and hold the account you
wish to stop. From the list of account options that appear, select 'Delete Account'
(& Photos if necessary).
I have reached maximum storage, what can I do?
• Consider deleting some of your photos saved to the Internal Storage.
• Remove any duplicates.
• Transfer smaller file sizes.
• Consider saving photos to an SD Memory Card or USB Memory Stick and inserting this
into the DPF in order to extend your storage.
8 Customer Support
For any support or comments concerning our products, please send an
email to: service@ideausa.com
Toll-Free NO: 1-886-886-6878