Service: 020 7503 3033 - email: service @ corporategroup.co.uk
Revision 3 – May 2013
© Corporate ICT
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TELEPHONE USER GUIDE
FEATURE
ACTION
KEY
External Call
Lift the handset then dial
9
followed by the telephone number.
Internal Call
Lift the handset then dial the internal extension number in full.
Internal Transfer
(unannounced)
Press the
Transfer
key then dial the internal extension number;
Wait for ringing tone then hang up.
Transfer Call
(announced)
Press the
Transfer
key then dial the internal extension number. When
answered by the internal party, announce the caller and then hang up; the
call will be transferred.
Transfer Call
(consult)
To ‘consult’, whilst on a call, press the transfer key and dial the required
extension or external number. When answered you can announce who is
calling. Each press of the transfer key will alternate between calls.
External Transfer
Press the
Transfer
key then dial
9
followed by the external telephone
number. When answered by the external party, announce the caller and
then hang up; the call will be transferred.
Transfer to HOLD
Press the
Transfer
key then dial the internal extension number and
immediately press the
Hold
key. The call will be placed on hold at the
dialled extension.
Hold a call
Press the
Hold
key and replace the handset. The call will be placed onto
the next available
‘Call’
key on your telephone. To retrieve the call, lift the
handset and press the appropriate flashing
‘Call’
key.
Retrieve a call
To retreive a call at your extension, press the appropriate flashing
Call
,
Park
or
Line key
or dial *
11
. To retreive a call at another extension, dial
*
12
then dial the extension number where the call is on hold.
Call Pickup
Press the
Group Pickup
key or dial *
65
followed by the extension number
you wish to pick up. Alternatively, if you have keys programmed for
internal extensions, pressing the appropriate flashing key will pick up the
call ringing at that extension.
Conference Calling
During a call press
Conference
then dial an extension or external number.
When the next caller is connected, press
Conference
and then the next
number. To start the conference, press
Conference
twice.
Volume Control
The volume keys will adjust the volume of the current mode
(ringing/hands-free/earpiece).
