ICS Advent PCI-32REL, User Manual

Page: 12 / 33

xii PCI-32REL and PCI-32REL-B User’s Guide
No agent, dealer, distributor, service company, or other party is authorized to
change, modify, or extend the terms of this Limited Warranty in any manner
whatsoever. ICS Advent reserves the right to make changes or improvements
in any product without incurring any obligation to similarly alter products
previously purchased.
Return Procedure
For any Guarantee or Limited Warranty return, please contact ICS Advent
Customer Service at 800-480-0044 or 858-677-0877 and obtain a Return
Material Authorization (RMA) Number. All product(s) returned to ICS Advent
for service or credit
must be accompanied by a Return Material Authorization
(RMA) Number. Freight on all returned items must be prepaid by the
customer who is responsible for any loss or damage caused by common carrier
in transit. Returns for Warranty
must include a Failure Report for each unit,
by serial number(s), as well as a copy of the original invoice showing the date
of purchase.
To reduce risk of damage, returns of product must be in an ICS Advent
shipping container. If the original container has been lost or damaged, new
shipping containers may be obtained from ICS Advent Customer Service at a
nominal cost.
ICS Advent owns all parts removed from repaired products. ICS Advent uses
new and reconditioned parts made by various manufacturers in performing
warranty repairs and building replacement products. If ICS Advent repairs or
replaces a product, its warranty term is not extended.
ICS Advent will normally return your replacement or repaired items via
Second Day Air. Overnight delivery or delivery via other carriers is available
at an additional charge.
Shipments not in compliance with this Guarantee and Limited Warranty
Return Policy will not be accepted by ICS Advent.