23
6
FAQ
Bug
Solution
I cannot boot up
the device.
Please click RESET button for at least five seconds to restore factory
default setup.
Micro
SD
card
write times
Do not set the Micro SD card as the storage media to store the
schedule record file. It may damage the Micro SD card duration.
I cannot use the
disk as the storage
media.
When disk information is shown as hibernation or capacity is 0,
please format it first (Via Web).
I cannot upgrade
the
device
via
network.
When network upgrade operation failed, you can use port 3800 to
continue upgrading.
Recommended
Micro SD card
brand
Kingston 4GB, Kingston 16GB, Kingston 32GB, Transcend 16GB
，
SanDisk 4GB, SanDisk 32GB.
Usually we recommend the 4GB (or higher) or industry-level high
speed card in case the slow speed results in data loss.
Save config
When you are done with config, to ensure the config is saved on
storage media, we recommend you to reboot the device via software.
General power
adaptor
The suggested environment temperature of a general power adaptor
is 0~40
℃
, and for other temperatures, a industry-level power
adaptor is required.
