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Troubleshooting:
Cannot power on the Device
➢
Connect the supplied AC/USB Adaptor.
T
Cannot go online
➢
Check if your Wi-Fi setting is correct, proper password may be needed.
➢
Check if your router is working properly.
➢
Check your signal bar on the Device. It may not be connected due to weak signal.
Earphones do not transmit sound
➢
Earphone volume is poor.
➢
Try another music file.
Screen is flashing after power on is performed
➢
Short of power, please charge the battery.
How to buy/download the applications from the internet
➢
Make sure your device is already hooked up to Wi-Fi/ networks.
➢
Press Google Play icon on the home page.
➢
Search, Buy, Download and Install the desired applications by following the on-screen
instruction.
Warning: Personal details and Credit Card information may be required, please stay Alert!
Media files can't be found:
➢
If new files were added onto the device; click the "Explorer" icon on the APPS menu to
search.
➢
Use correct Apps to open corresponding media files. Click
“Video” to play video files.
Click
“
Photo
” to view photos. Click “Play Music” to play music.
How to enter the Settings menu while applications/programs are running
➢
After turning on the application/program, Touch the Option button where is normally listed
on the bottom of the screen to enter settings menu. Set each setting as instructed by the
on-screen instructions (functions depend on the software of the applications).
Cannot hook up with Wi-Fi or the Wi-Fi signal is weak
➢
Make sure Wi-Fi is available in your location and you are authorized (with correct
password) to hook up it.
➢
The device may be too far from the signal source. Move your device closer to the signal
source.
IMPORTANT:
After Factory Data
reset, all users’ data (users installed applications, passwords,
e-mail accounts, Gmail accounts, media files etc...) will be deleted. Backup this
data before resetting.
