Touch Panel Monitor User Manual
,
version 1.1.0,
Last Revised: December 2015
Page: 116
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E-mail: [email protected]
A.2. Don
’t plug USB cable when using serial touch
driver
Platform
: WP-8000/WP-5000/XP-8000-CE6 series controller
Problem
: Only serial touch driver is installed but both USB and RS-232 cables
are plugged.
Effect
: RS-232 touch can
’t work normally.
Reason
: The OS uses wrong USB driver and the driver conflicts with serial
touch driver. There are still other USB drivers in OS although USB
touch driver is not installed.
Solution
: Remove USB cable and restart the device.
Platform
: XP-8000 series controller/windows XP/2008/7 PC
Problem
: Both USB and RS-232 cables are plugged.
Effect
: Only USB touch can work or the touch operation works incorrectly.
Reason
: The touch driver only handles one touch interface every time. If it finds
two touch interfaces, it will confuse.
Solution
: Remove USB cable
Restart the device or research touch interface.
Please plug only RS-232 cable
.