HOW TO CLEAN
1. Press and hold the power button for 1 second to turn off the device.
2. Wipe the device using a clean and soft cloth and avoid detergents.
3. Put the device on the base holder and keep it a dry and ventilated place.
FAQ
Question
Answer
The device suddenly has
no vibration, does not
work, what is the reason?
Try applying additional essential oil or
massaging cream to your skin.
Check whether the product battery level
is low.
Make sure the device is powered on
correctly.
Power off the device and restart again.
If nothing above solved the problem, you
can contact support for help.
The massaging frame is
not heating up under
Mode 2.
Check if the battery is fully recharged.
Check if the device starts correctly.
Power off the device and restart again.
If nothing above solved the problem, you
can contact support for help.
Vibration suddenly stops
while using the product. Is
it normal?
This device uses the Smart Touch feature;
When holding the device touching the
Smart Touch line, and the massaging head
contacts the skin simultaneously, the de-
vice starts working automatically. Vibration
might stops again if the sensing surfaces
did not get in touch of the skin properly.
Can I use this device every
day?
Yes, the vibration intensity and temperature
adjustment of this device are designed by a
professional team. You can use the device
multi-times a day.
My skin is allergic, can
I use it?
This device uses food-grade stainless steel
which meets international standards; it
is proved to be safe, healthy and has no
irritation effect to the skin.