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Services
If your CubePro-VST needs servicing, follow these instructions.
Check our online help centre at
http://support.iconproaudio.com/hc/en-us
, for
information, knowledge, and downloads such as:
1. FAQ
2. Download
3. Learn More
4. Forum
Very often you will find solutions on these pages. If you don’t find a solution, create a
support ticket at our online ACS (Auto Customer Support) at the below link, and our
technical support team will assist you as soon as we can.
Navigate to
http://support.iconproaudio.com/hc/en-us
and then sign in to submit
a ticket or click “Submit a ticket” without the need to sign in.
As soon as you have submitted an enquiry ticket, our supporting team will assist you
to resolve the problem with your ICON ProAudio device as soon as possible.
To send defective products for service:
1. Ensure the problem is not related to operation error or external system devices.
2. Keep this owner's manual. We don't need it to repair the unit.
3. Pack the unit in its original packaging including end card and box. This is very
important. If you have lost the packaging, please make sure you have packed
the unit properly. ICON is not responsible for any damage that occurs due to
non-factory packing.
4. Ship to the ICON tech support center or the local return authorization. See our
service centres and distributor service points at the link below:
If you are located in Honk Kong
Send the product to:
ASIA OFFICE:
Unit F, 15/F., Fu Cheung Centre,
No. 5-7 Wong Chuk Yueng Street, Fotan,
Sha Tin, N.T., Hong Kong.
If you are located in Europe
Send the product to:
ICON Europe GmbH
Am Spitzberg 3
15834 Rangsdorf
Germany
Telephone: +49-(0)33708-933-0
Fax: +49-(0)33708-933-189
E-Mail: [email protected]
5. For additional update information please visit our website at:
www.iconproaudio.com
