9
FAQs and Solutions
You can check the phone simply before contacting with the post sales server in order for you to avoid the
excessive maintenance time and expense waste.
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Cannot power the phone on
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Check whether the Powering-on key is pressed and hold for 2 second or above;
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Check whether the battery is contacted badly or not. Please remove the battery firstly and then try
to power the phone on;
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Check whether the battery capacity is used UP or not; please charge the battery;
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Upon power-on, there is information displayed
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Input PIN: select the function of inputting PIN when the phone is powered on. The PIN shall be
input;
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Input PUK: after the PIN is input wrongly for successively 3 times, the phone will be locked. The
PUK provided by the network operator should be input;
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SIM card error
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There is some dirt o the metal surface of the SIM card. Please wipe the metal contacts of the SIM
card with a clean cloth ;
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SIM card is not installed. You should install the SIM card based on the User’s Manual.
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SIM card is damaged. Please contact with your network supplier;
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Cannot access to network
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The signal is weak, please move to the place where the signal is strong and retry;
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Beyond the coverage of the network of the network server;
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SIM card is invalid, please contact with your network supplier;
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Cannot dial out
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Please confirm whether the dial key send is pressed after the number is dialed;
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Please confirm whether the call is barred due to owned toll;
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Please confirm whether the SIM card is valid or not;
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Please confirm whether the call restriction function is set UP;
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Please confirm whether the fixed dial function is set UP;
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Bad call quality
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Check whether the volume is adjusted appropriately;
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Use the phone at the place where the receiving quality is not good, such as near to the building or
in the basement where the radio wave cannot reach.
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Use the phone at the peak time, such as at the time of going on/off the duty, the channel is
congested;
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Contact cannot call you
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Please confirm that the phone is powered on and is Unlinked with network;
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Please confirm that the call is barred because of owned toll;
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Please confirm whether the SIM card is valid;
Please confirm whether the fixed dial function is set UP;
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Contact cannot hear you
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Please confirm that the microphone is opened;
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Please keep the microphone at the bottom of the phone close to your mouth.
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Short standby time
