ICE Series
Warranty
Page iv
ICE-O-MATIC
Parts and Labor
Domestic & International Warranty
Mile High Equipment Company (the “Company”) warrants Ice-O-Matic brand ice machines, ice dispensers, remote condensers, and
ice storage bins to the original user customer against defects in material and factory workmanship for a period of thirty-six(36)
months on cube ice machines and twenty-four (24) months on flake ice machines, “compressed ice” ice machines, ice dispensers,
remote condensers, and ice storage bins from the original date of installation on all parts. The Company will also pay straight time
labor, based upon regional norms, to correct said defects for a period of thirty-six (36) months on cube ice machines and twenty-
four (24) months on flake ice machines, “compressed ice” ice machines, ice dispensers, and ice storage bins. An additional twenty-
four (24) month warranty on parts (excluding labor) will be extended to all cube ice and flake ice machine compressors and cube ice
machine evaporator plates from the date of original installation. Ice/beverage dispensers will be warranted for twelve (12) months on
parts only. The company will replace F.O.B the Company plant or, R.O.B the Company authorized distributor, without cost to the
Customer, that part of any such machine that becomes defective. In the event that the Warranty Registration Card indicating the
installation date has not been returned to the Company, it shall be assumed the unit was installed three (3) months after the date of
shipment from the factory. Irrespective of the actual installation date, product will be warranted a maximum of seventy-two (72)
months from date of shipment from the Company.
No replacement will be made for any part or assembly which (I) has been subject to an alteration or accident; (II) was used in any
way which, in the Company’s opinion, adversely affects the performance; (III) is from a machine on which the serial number has
been altered or removed; or, (IV) uses any replacement part not purchased from the company. This warranty does not apply to
destruction or damage caused by unauthorized service, using other than Ice-O-Matic authorized replacements, risks of
transportation, damage resulting from adverse environmental or water conditions, accidents, misuse, abuse, improper drainage,
interruption in the electrical or water supply, charges related to the replacement of non-defective parts or components, damage by
fire, flood, or acts of God. This warranty is valid only when installation, service, and preventive maintenance are performed by a
Company-authorized distributor, a Company-authorized service agency, or a Company Regional Manager. The Company reserves
the right to refuse claims made for ice machines or bins used in more than one location. Ice bills, normal maintenance, and cleaning
are not covered.
Limitation of Implied Warranty
This warranty is valid only for products produced and shipped from the Company after September 30, 2002. A product produced or
installed before that date shall be covered by the Limited Warranty in effect at the date of its shipment
The liability of the Company for breach of this warranty shall, in any case, be limited to the cost of a new part to replace any part
which proves to be defective. The Company makes no representations or warranties of any character as to accessories or auxiliary
equipment not manufactured by the Company.
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THECUSTOMER.
MILE HIGH EQUIPMENT SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIALDAMAGES FOR BREACH OF
ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. EXCEPT TO THE EXTENTPROHIBITED BY APPLICABLE LAW,
ANY IMPLIED WARRANTY OR MERCHANTABILITY OR FITNESS FOR APARTICULAR PURPOSE ON THIS PRODUC T IS
LIMITED IN DURATION TO THE LENGTH OF THIS WARRANTY.
Filing a Claim
All claims for reimbursement must be received at the factory within 90 days from date of service to be eligible for credit. All claims
outside this time period will be disallowed. The model, the serial number and, if necessary, proof of installation, must be included in
the claim. Claims for labor to replace defective parts must be included with the part claim to receive consideration. Payment on
claims for labor will be limited to the published labor time allowance hours in effect at the time of repair. The Company may elect to
require the return of components to validate a claim. Any defective part returned must be shipped to the Company, transportation
charges pre-paid, and properly sealed and tagged.
The Company does not assume any responsibility for any expenses incurred in the field incidental to the repair of equipment
covered by this warranty. The decision of the Company with respect to repair or replacement of a part shall be final.
No person is authorized to give any other warranties or to assume any other liability on the Company’s behalf unless done in writing
by an officer of the Company.
Mile High Equipment Company, 11100 East 45th Avenue, Denver, Colorado 80239 (303) 371-3737
September 30, 2002
