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Our promise to you
Buying a pushchair for your baby is a special moment! iCandy never accept barriers or
limitations, and are never satisfied until what we believe feels right. This is why we
probe, push, pull, bite and crash our way through up to nine sets of international
standards and outperform them all.
Our passion, sweat and tears go in to our every creation, until we’re certain it enhances
each life it touches which is why we have launched our lifetime warranty across our
entire range of pushchairs. Our promise to you means you can concentrate on enjoying
those special moments with your child.
Warranty Claims
Warranty claims on all of our products will need to be initially processed by one of our
registered iCandy stockists. We therefore kindly ask that you contact the stockist where
your product was originally purchased and provide them with a description of the
problem you are experiencing along with any additional information required (i.e. Serial
number, batch number, date of purchase).
If you are unable to contact your original stockist then it may be possible for you to
contact another registered stockist in your local area who may be able to assist. Please
click the link below to find your nearest stockist: www.icandyworld.com/au/en/stockists
Depending on the product and the type of problem, the stockist should be able to order
a replacement part or product, or organise a repair on your behalf. Whether this will be
covered under the iCandy product warranty will depend on the terms and conditions
listed below.
Warranty Terms and Conditions
Your product warranty is our quality promise to you. We guarantee that this product is
free from defects in workmanship and manufacturing materials at the time of
purchase. During the production process your product was subjected to various quality
checks however if despite our best efforts your product shows signs of material or
manufacturing fault within the warranty period we will comply with the warranty terms
& conditions.
After purchasing your product(s), please keep the original receipt safe in the pocket at
the back of the warranty wallet. The date of purchase should be clearly visible so we
can check when the product was purchased. We are only obligated to offer warranty
services to customers who can present the original proof of purchase. Your iCandy
products are automatically covered for 2 years from the date of purchase, by a warranty
against material or manufacturing defects. This warranty is offered in addition to, and
does not affect, your statutory rights.
