IBM Zip 100 MB IDE internal drive, User Manual

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Appendix B.
Help and Service Information
If you have questions about your new Options by IBM product, or
require technical assistance, visit the IBM Personal Computing Support
Web site at http://www.pc.ibm.com/support. For information about
IBM, IBM PC products, or Options by IBM visit the IBM Personal
Computing Web site at http://www.pc.ibm.com. Additionally, you can
receive information from the IBM Automated Fax system at
1-800-426-3395 (in Canada, 1-800-465-3299), or from the Personal
Systems Group Bulletin Board System (PSG BBS) at 1-919-517-0001.
You can also get help and information through the IBM PC
HelpCenter, 24 hours a day, seven days a week. Response time may
vary depending on the number and nature of the calls received.
Marketing, installation, and configuration support through the
HelpCenter will be withdrawn or made available for a fee, at IBM’s
discretion, 90 days after the option has been withdrawn from
marketing. Additional support offerings, including step-by-step
installation assistance, are available for a nominal fee.
During the warranty period, assistance for replacement or exchange of
defective components is available. In addition, if your IBM option is
installed in an IBM computer, you might be entitled to service at your
location. Your technical support representative can help you
determine the best alternative.
Step 1: Problem Solving
You may be able to solve the problem yourself. Before calling the
HelpCenter, please prepare for the call by following these steps:
Ÿ
If the green busy light on your Zip IDE drive does not flash,
verify that the computer is receiving power, that the power cable
connection to the Zip IDE drive is secure, or that there is a disk
in the drive.
Ÿ
If the Zip IDE drive is not assigned a drive letter, or the Zip
Tools software cannot find the Zip drive, try the following:
1. Be sure pin 1 is properly connected on all IDE interface
connections. The stripe on the interface cable must align
with pin 1 on each connection. If the cable does not have a
keyed connector, be sure that the connector is correctly
aligned with the connector pins.
2. Be sure that the jumper settings on all the drives in your
computer are correct. For more information about the
jumper settings, see “Step 3. Setting the Configuration
Jumpers” on page 2-3.
3. If the Zip IDE drive is not recognized by your computer,
your computer might have a BIOS that cannot recognize
removable ATAPI drives. You might need to obtain a BIOS
update.
4. Be sure that you have correctly installed the Zip drive device
driver. For instructions on installing the device driver, go to
“Installing the Zip Drive Software” on page 2-7.
Part 3: Appendixes 3-11